RFR OPS and Customer Service Specialist

Job Description

RFR OPS and Customer Service Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need you. Grab this unique opportunity to join the best Freight forward company. DHL Global Forwarding has an opening for a RFR OPS and Customer Service Specialist in Morocco. You will help to Implement Road freight Strategy in the country as defined by ensuring on time delivery of road freight services, ensure procuring best rates from carriers, commercially work on customer RFQ’s and manage Operations for clients.

Join us in connecting people and improving lives.

In this RFR OPS and Customer Service Specialist position

• You will help to review existing pricing rates and policies with carriers and network to initiate updates and changes based on market trend/current business requirements and maintain strong relationship with them.
• You will have to maintain Country Road freight Tariffs with carriers on agreed validity and deliver best pricing solutions to maximize profitability.
• You will ensure internal local and cross border rates input into the rate management system and validate it for auto costing, quotations, and auto rating.
• You will have to manage contract with suppliers, establish regular carrier meetings and ensures that these are conducted for all key carriers.
• You will have to analyze accepted/rejected quotes lane wise and negotiate with network and carriers for better rates.
• You will have to determine profit margin, support and follows up with Sales, Sales, Support and Customer Service
• Your aim will be to source and provide spot rates to sales, customer service for all types of cargo to be moved by road.
• You will have to negotiate and procure best rates in market
• You will help in the execution of global procurement strategy and decisions and monitor carrier/ station performance and initiates corrective actions.
• You will have to execute operational shipments for customers allocated from booking from customer to booking with carrier to billing and updating all operational system. Takes ownership for file control (Profit, revenue and cost)
• You will have to ensure timely billing of shipments executed and system update to ensure customer has full visibility
• You will have to ensure use of carrier as per defined policy, maximizing profit for company
• You will have to ensure to provide customer with full shipment visibility and movement as per customs compliance
• You will have to ensure to maintain excellent relationship with various teams within the company to manage rate procurement and operations

Now, here’s what we need from you

• Deep knowledge of Road freight  forwarding business from domestic and cross border prospective
• Excellent analytical structuring skills along with Strong project management skills and ability to cope with multiple bids in parallel.
• Results driven and attention to details
• Minimum 3 years of experience in road freight pricing, commercials and operations
• Understanding of end to end process from freight and customs prospective for domestic and international road movements
• Understanding of end to end process from freight and customs prospective for international road movements

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.