Revenue Manager
Job Description
Revenue Manager
Mövenpick Al Khobar Location Khobar, Asch-Scharqiyya (Östl. Provinz), Saudi-Arabien Category Sales & Marketing, Business Performance, Customer & Loyalty, Communication, Revenue Management & Pricing MOVENPICK Posted Date 03/30/2023 Startdatum : 04/01/2023 Job Type Unbefristet Vollzeit Main role – objectives
To maximize revenue through rooms sales by setting proactive selling strategies and action plans in order to achieve the budgeted revenue and to maintain a healthy business mix
Responsible for the efficient management of the Reservation Department’s operations, making sure all approved standards and policies are implemented and adhered to
Act as liaison with Accor MEA revenue and distribution
In charge of e commerce and e marketing
Professional techniques / Production
R esponsible for the implementation of RM methods in a dedicated hotel in order to maximize the turnover in accordance with hotel strategies, brand’s marketing and customer’s needs.
Is responsible for having all the revenue management processes in place in the hotel, he/she implements the GM’s strategy on daily basis, updates planning, quotes groups and alerts GM, when market deviates from strategy.
Is in charge of helping to reach and beat the operational turnover budget of the hotel.
Support the GM in the creation of the strategy (with proper analysis) and to work effectively with the implemented revenue management system. Furthermore, to implement the strategy, based on the daily recommendations in the distribution channels, as well as the daily check of the system recommendations for sense and provide complementary or revised proposals for optimization
Collection
Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team.
Regularly checks the input and the quality of data (segmentation, denials tracking, etc.).
Update the event database (RMS).
Analysis
Analyze the hotel performance in the RMS as a basis for strategy decisions.
Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies.
Analyze the contract performance (price, allotments, number of rooms sold, etc.) before decisions on renewals are taken.
Act as a support in the preparation of the annual revenue budget.
Decision
Provide proposals for the adaptation of the long-term and short-term hotel strategy (day types, ideal mix, RML ranking, price points, triggers, sales conditions, etc.) on the basis of the analysis done previously.
Calculate availability and minimum rate for the requests by using group quotation.
Providing dynamic forecasts, compared to the strategy of the GM and budget.
Recommendation
Consult and implement daily the recommendations in inventory and distribution tools.
Implement and communicate on minimum stay, closed to arrival, up-selling.
Make recommendation for strategy changes in RMS, in relation to day types, ideal mix, close limits, booking limits, to be able to react early to guest behavior changes (new events, etc.).
Optimize the distribution channels.
Evaluation
Analyze on a monthly basis the results in terms of internal and external indicators (RevPAR and market share), in order to react in time.
Check regularly the implementation of the defined strategies (brand, place & hotel).
Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards
Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
Respond to any changes in the department as dictated by the needs of the hotel
Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs
Attend training and meetings as and when required
Cross-departmental responsibilities
Leads the reservations team and optimize the rooms and services sale
Manages and motivates RE team in order to provide a high standard of service for customers
Helps meet the RE department’s quantitative and qualitative targets
Ensure documentation and information related to the reservations are available and up-to-date
Ensure that the pricing policy and internal audit procedures are duly applied
Keep track of the standard of services delivered, based on guest comments and quality audits
Maintain on-going awareness about the local authorities requirements
Supervise the standard of guest relations on a daily basis
Follow up the administration of group bookings.depart
Commercial / Sales
Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimize REVPAR
Encourages team to maximize upselling and offer appropriate room category for the guest
Motivates and drives the team to attain RE department’s targets
Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimize REVPAR
Encourages team to maximize upselling and offer appropriate room category for the guest
Initiate and implement e commerce and e marketing activities.
Reporting line
Reports to the General Manager
Profile
Education / Professional experience
Opera central systems knowledge is an advantage
Knowledge of Opera PMS
A minimum of 4 years of experience in revenue management
A proven track record of increasing revenue streams or strengthening the performance of a property or several properties.
Experience with revenue management reports and market performance reports.
Skills / Qualities
Strong business orientation in three aptitudes:
Diagnosis & analysis (Analytical mind, conceptual skills, good environment understanding).
Share his/her conviction (Driving force, relational skills, highly committed).
Strive for results (Success oriented, data finder, initiate / pro-active)
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