Retail Support Manager (UAE National only)
Job Description
<strong><u>Job Description</u></strong><p><br></p><ul><li>Manage the daily outlet operations by overseeing the stores, photo, and games operations.</li><li>Monitoring stock levels and daily sales</li><li>Create monthly schedules for management and front-line colleagues.</li><li>Identifies and pursues opportunities to improve service. Focuses on activities and quality standards that ensure the satisfaction of both internal and external guests.</li><li>Investigate cash variances.</li><li>Handle web, call, or phone inquiries or complaints. Help guests by providing information: answering questions, obtaining merchandise requested, assisting in completing the payment transaction, and preparing the inventory for delivery.</li><li>Prepare guest relations reports by analyzing, identifying, and investigating guest complaints and service suggestions.</li><li>Review, manage, and effectively address team performance.</li><li>Foster a harmonious atmosphere among colleagues in their area and unite team members through team activities.</li><li>Develop sales initiatives and strategies.</li><li>Assist in yearly inventory and outside revenue-generating events.</li><li>Openly communicate appropriate and helpful channels and information through various channels, including department meetings and briefings.</li><li>Monitor visual merchandise standards.</li><li>Prepares a report by collecting, analyzing, and summarizing information about slow and fast-moving items.</li><li>Reviewing financial performance and meeting departmental key performance indicator (KPI) goals.</li></ul><p><br></p>The ideal candidate should have:<p><br></p><ul><li>Educated to a degree level in Business Management or equivalent </li><li>Five (5) years of retail experience and at least two years of management experience </li><li>Three years of retail management experience</li><li>Excellent spoken and written English skills</li><li>Advanced computer skills</li><li>Excellent management and interpersonal skills</li><li>Training and performance evaluation skills</li><li>Excellent computer and conflict-resolving skills </li><li>Advanced time management skills </li><li>Analytical skills</li></ul>
