Retail Outlet Executive
Job Description
Retail Outlet Executive
- Deal with all walk-in customers’ needs promptly.
- Serve Walk-in customers and provide full information and advice.
- Manage and meet customer expectations.
- Sustain high customer satisfactory service level.
- Provide excellent customer service for cash clients as per Aramex CS standards.
- Sell cash shipments.
- Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.
- To contact four cash customers per day (leakage or none-active customers).
- Promote Aramex campaigns for customers.
- Always ensure outlet customer satisfaction.
- Handle relevant GCS cases, follow up and close all requests.
- Handle SRN for outbound team.
- Handle all passports cases by cash team and other teams.
- Handle all cash customers requesting various Aramex products.
- Process and prepare cash shipments for shipping.
- Handle all outstanding reports and close the related cases on daily basis.
- Close pending cases on a timely manner.
- Pass the outlet customer service audits.
- Adhere to company HSSE, compliance and sustainability corporate policies.
- Ensure timely resolution of customer complains to retain customers.
- Ensure using the up-to-date cash rates.
- Contribute to meeting the annual/quarterly cash targets.
Job Requirements
- Bachelor’s Degree Holder (Business Administration, Supply Chain or Equivalent).
- Excellent English Language.
- Excellent Communication Skills
- Excellent Problem-Solving Skills.
- Customer Oriented.
- 1+ years of experience in Customer Service Role.
- Rotation shifts (Weekly Schedule) and there is a Uniform.
