Retail Manager

Job Description

Retail Manager – Faces Egypt

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.

What you’ll be doing

Our Retail Manager is responsible for overseeing the operations of Faces; supervising the entire chain of ordering and retail.

Our Retail Manager investigates the brand performance, represents the brand owner and links the Backoffice team with the the sales teams. Our Manager is also responsible for setting targets, ensuring the right standards are implemented across the sale points keeping in line with the Brand and Group expectations.

– Understand the brands’ strategy and cascade within the given network
– Implement Brand guidelines taking in consideration each market specifications
– Control discount and margins to insure constant business profitability
– Follow up periodically on the sales figures per line and stock at hand (Sell-Out)
– Provide commercial with quantittiave and qualitative reports using data from market studies and inhouse systems
– Define sales target per sales team member
– Manage the P&L for the brand at hand
– Develop and motivate team members to ensure transfer of know-how and Continuous positive work environment
– Monitor team members’ performance and provide formal and informal feedback and appraisal in order to maximize efficiency.