Retail Manager
Job Description
<p><strong>RETAIL MANAGER</strong></p><p><strong>Job Description</strong>: Forrey & Galland, a prestigious luxury brand in the boutique confectionery industry, is seeking a highly motivated and experienced Retail Manager to oversee our boutique operations. This position will be responsible for developing sales strategies, ensuring the highest standards of the brand are maintained, managing the boutique and staff, and driving the overall success of the business. Additionally, the Retail Manager will have a strong focus on recruiting new clients and engaging in outdoor work to meet sales targets.</p><p><strong><u>Responsibilities</u>:</strong></p><p>1. Sales Development: Develop and implement effective sales strategies to maximize revenue and achieve sales targets. Analyze sales data, identify trends, and make recommendations for improvement. Stay updated on industry trends and competitor activities.</p><p>2. New Client Recruitment: Proactively identify and target potential new clients to expand the customer base. Develop and execute strategies to attract and engage with new clients. Attend industry events, networking functions, and establish partnerships to generate leads and drive sales.</p><p>3. Outdoor Work: Engage in outdoor work to promote the brand and boutique, such as participating in local events, fairs, or exhibitions. Conduct product presentations and demonstrations to attract new customers and create brand awareness.</p><p>4. Brand Standards: Ensure the boutique represents the brand’s luxury image and adheres to the established standards. Maintain visual merchandising guidelines, cleanliness, and organization of the boutique. Monitor product quality and presentation to ensure customer satisfaction.</p><p>5. Staff Management: Recruit, train, and manage boutique staff, including sales associates, cashiers, and other support personnel. Provide ongoing coaching and performance feedback to ensure a high level of customer service. Foster a positive and motivating work environment.</p><p>6. Inventory Control: Oversee inventory management, including stock replenishment, inventory accuracy, and loss prevention. Monitor product availability and ensure adequate stock levels. Implement effective stock rotation and seasonal displays.</p><p>7. Customer Experience: Ensure exceptional customer service is provided at all times. Address customer inquiries, concerns, and complaints promptly and professionally. Implement strategies to enhance customer engagement and loyalty.</p><p>8. Reporting and Analysis: Prepare regular reports on sales performance, stock levels, and boutique operations. Analyze data to identify areas of improvement and make data-driven decisions. Provide actionable insights to the management team.</p><p><strong><u>Qualifications</u></strong>:</p><p>• Proven experience as a Retail Manager or in a similar role within the luxury retail industry.</p><p>• Strong understanding of sales principles and techniques, with a track record of achieving sales targets.</p><p>• Excellent leadership and people management skills, with the ability to motivate and develop a team.</p><p>• Exceptional customer service and communication skills.</p><p>• Strong organizational and problem-solving abilities.</p><p>• Proficiency in inventory management systems and point-of-sale (POS) software.</p><p>• Knowledge of visual merchandising principles and experience in maintaining brand standards.</p><p>• Flexibility to work evenings, weekends, and holidays as required.</p><p>• Demonstrated experience in outdoor sales and client recruitment.</p><p>If you are passionate about luxury retail, have a keen eye for detail, possess strong leadership skills, and thrive on actively recruiting new clients and engaging in outdoor sales activities, we invite you to join our team as the Retail Manager at Forrey & Galland. Please submit your resume and a cover letter detailing your relevant experience and qualifications.</p><p> </p><p><strong><u>KPI’s</u></strong>: </p><p>(KPIs) for the Retail Manager at Forrey & Galland:</p><p>1. Sales Revenue: Measure and track the overall revenue generated by the boutique, including sales from existing and new clients.</p><p>2. Sales Targets: Monitor and evaluate the achievement of sales targets set for the boutique, both on a monthly and quarterly basis.</p><p>3. Client Acquisition: Track the number of new clients acquired through the efforts of the Retail Manager, including those generated through outdoor work and networking activities.</p><p>4. Client Retention: Assess the ability to retain existing clients and promote repeat purchases. Measure customer loyalty and satisfaction through feedback and repeat sales.</p><p>5. Conversion Rate: Analyze the percentage of potential clients that are successfully converted into actual customers. Monitor conversion rates to identify areas for improvement in sales techniques or customer engagement strategies.</p><p>6. Average Transaction Value: Monitor and aim to increase the average value of each transaction made by customers, indicating successful upselling or cross-selling strategies.</p><p>7. Staff Performance: Evaluate the performance of boutique staff, including sales associates, based on metrics such as sales targets achieved, customer satisfaction ratings, and adherence to brand standards.</p><p>8. Inventory Management: Assess the efficiency of inventory management practices, including stock turnover rate, minimizing stock shortages, and avoiding excess stock.</p><p>9. Visual Merchandising: Evaluate the visual presentation and arrangement of products within the boutique. Monitor the impact of visual merchandising on sales performance and customer engagement.</p><p>10. Customer Feedback: Monitor and analyze customer feedback, reviews, and complaints. Measure customer satisfaction levels and implement strategies for improvement based on feedback received.</p><p>11. Outdoor Sales Activities: Track the effectiveness of outdoor sales efforts in terms of generating leads, acquiring new clients, and increasing brand awareness.</p><p>12. Employee Engagement: Assess employee satisfaction and engagement through regular feedback surveys or assessments. Measure employee turnover rates and strive to maintain a motivated and committed team.</p><p><br></p>
