Restaurant Supervisor

Job Description

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

• Have a very good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests and to train colleagues on them
• Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the sequence of service
• Provide direction and support to all restaurant colleagues at any time, particularly during the operational hours
• Support the Restaurant Manager when required to train colleagues in accordance with the applicable standards and policies
• Follow his side duty schedule and assure all tasks are completed at all times in a timely manner.
• Assure the back and front of house areas in the restaurant are clean and tidy at all times
• Constantly identify areas for improvement in service and food and beverage quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Restaurant Manager
• Encourage proactive, efficient, and effective communication within the restaurant in order to promote a climate of teamwork and enthusiasm

Requirements

• High School qualification or equivalent.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
• Experience as supervisor in a high volume restaurant with highest levels of service is preferred
• A minimum of 2 years of experience working in a high volume restaurant
• Ability to understand guest needs and to deliver superior customer service
• Familiar with restaurant point of sales and cashiering procedures is preferred
• Perform job with attention to details and the ability to organize and handle multiple tasks
• Knowledge of Fine Dining service procedures and standards as well as casual dining procedures

If you are interested in joining our pre-opening team apply today!