Job Description
Obtain service area assignment at the beginning of each shift
Check on the overall Outlet cleanliness and maintenance and keep a tidy service area
Prepare the tables by setting up linens, silverware and glasses as per the Outlet standards
Clean, prepare and maintain the side stations
Greet and escort guests to their tables and follow the sequence of service till guests’ departure
Seat guests, present the menu and offer recommendations
Coordinate with the Chef or kitchen team on the day’s specialties and inform guests
Display deep knowledge of the menus, take orders and communicate order details to the kitchen team
Serve food and pour drinks as per service standards
Keep an eye on the assigned tables assisting guests with any requests and/or additional orders
Maintain tidy and clean tables at all times
Upsell additional items from the menu when appropriate to increase revenue
Remove dirty tableware between courses or when appropriate
Carry dirty plates, glasses, silverware and ashtrays for cleaning
Deliver checks and proceed with the invoice payment
Relay guests’ complaints to the floor manager
Ensure minimum wastage, breakage, and spoilage