Restaurant Manager – Haze Lounge

Job Description

Overview

Our Company – Wyndham Hotels & Resorts

Welcome to the largest hotel company in the world. At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers. Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

With nearly 9,000 hotels across the globe and through its network of nearly 790,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in both the economy and midscale segments of the hospitality industry. The company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®, AmericInn®, Hawthorn Suites®, The Trademark Collection® and Wyndham®. The Company’s award-winning Wyndham Rewards® loyalty program offers more than 56 million enrolled members the opportunity to redeem points at thousands of hotels, condominiums and holiday homes globally. For more information, visit www.wyndhamhotels.com.

Our Brand – Wyndham®

With friendly service, thoughtful amenities, and a range of options for the everyday traveler, Wyndham will be there to welcome you wherever you go. Designed for business and leisure travelers alike, Wyndham locations offer a comfortable and convenient stay. No matter where your travels take you, our hotels welcome you with thoughtfully appointed guest rooms, a range of food and beverage options, and extras like pools and fitness centers.

Our Hotel – Wyndham Dubai Marina

Embrace the energy of the cosmopolitan playground that is Dubai with stays at Wyndham Dubai Marina, a 4-star hotel located in one of the city’s most vibrant locations. Gaze into the waters of the world’s largest man-made marina surrounded by striking architecture.

From the moment you step into our spectacular marble lobby, you know you’re somewhere special. Wyndham Dubai Marina is an internationally recognized 4-star hotel, conveniently situated just steps from Dubai’s most prominent landmarks such as The Beach and The Walk JBR, Dubai Marina Mall, and largest observation wheel in the world – Ain Dubai, soon to be completed.

The hotel features a spa, gymnasium, outdoor pool and great food and beverage outlets including a coffee shop, a club lounge, an International all-day dining restaurant with al fresco dining serving Italian specialties, and a bar and eatery serving smoked meats and specialty beverages.

Work Culture and Benefits

Embark on a rewarding career with Wyndham Dubai Marina where you will be supported throughout your professional journey with tailored learning opportunities and development training. We are committed to providing a nurturing environment where all of our team members can explore personal and professional development opportunities throughout their tenure with us. We offer a variety of leadership training, mentoring opportunities, and educational support to continually foster a culture of diversity and inclusion.

We are committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our team members with comprehensive benefit programs and resources which include: return air tickets to home destination, uniform and laundry services, accommodation and recreation facilities, medical coverage and life insurance, transportation, duty meals, colleague discount in our F&B outlets and reduced hotel rates, enhanced employee rewards program, team bonding and engagement events, employee health and wellness activities.

Job Description

• Assist the F&B Management where needed.
• Supervise all the operations in the department.
• Being part in the recruitment process for new associates.
• Ensure (new) associates receive trainings they need.
• Responsible for conducting performance reviews according to the company standards.
• Responsible for delegating tasks and giving instructions to the team.
• Supervise the progress and quality of the tasks.
• Take care of the guests’ complaints/questions in a timely manner.
• Administrational tasks like making the rosters for the team and keeping track of annual leave.
• Work closely with other departments to make sure all work and tasks are being done efficiently and in a timely manner.
• Ensure menus are updated.
• Check regularly that associates have everything they need to perform their tasks.
• Ensure all safety and hygiene regulations are followed and notify the right person when breaches occur.
• Suggest new ideas, changes and improvements to the management.
• Ensure all operating equipment is functioning properly and they are safe of any hazardous chemicals.
• Attend team/department meetings.
• Motivate associates as well as helping them feel confident and give constructive feedback.
• Improve processes in F&B and find ways to improve. Ask guests and associates for feedback and areas to improve.
• Ensure monthly, daily trainings are complete together with the teams.
• Ensure all team members are tested on their menu and product knowledge at least once a month and keep records of the same on file.
• Ensure all SOP’s are followed consistently and team is trained.
• Responsible for HR leadership of direct reports and their teams: recruitment and selection, performance management (Appraisal/PDP), associates development and motivation, counselling / disciplinary issues.
• Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances.
• Ensure that the hotel is fully compliant with people processes and deadlines that govern all company properties.
• Ensure the administration of the 3-month/6-month review process and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties.
• Talent Reviews are active and the target audience knows why they are so important.
• Ensure 100% compliance with all mandatory trainings for department; as well ensure that Departmental Trainers are positively encouraged.
• Control the LTO in the department in conjunction with the HR to ensure that any areas of concern are monitored and rectified.
• Manage the Associate Engagement Survey process for the department, ensure that the follow up meetings are done and the associates have timely feedback.
• Conduct interviews for all senior chef positions.
• Review manning and recruitment of all positions.
• Ensure that you dine in the associates restaurant at least three times a week and provide HR feedback.
• Conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
• Conduct weekly documented 121’s with all direct reports.
• Share all relevant information with Hotel Manager in weekly 121’s.
• Participate in Monthly HOD Meeting/Quarterly all Hotel Meeting/P&L meetings.
• Prepare the expenses budget.
• Ensure all the outlet par level are set and followed.
• Ensure the beverage inventory have done on timely manner and justification has to be done whenever it needed.
• Ensure the beverage cost are according to the budget/forecast.
• Ensure vacation, Public Holidays and lieu days are used to the needs of the business.
• Ensure that the payroll is submitted to HR on the agreed date.
• Train and develop the team and provide support when required.
• Ensure all direct reports have a Personal Development Plan to achieve their goals.
• Ensure that effective communication flow is maintained at all times.
• Actively participate in the community involvement projects and initiatives together with the hotel’s management team.
• Maintain business environment based on the code of conduct and company vision.

Desired Skill & Expertise

• A minimum of 2+ years of experience in a similar role.
• Can complete simultaneous tasks to the deadline in a high-pressure environment, with the ability to prioritize tasks effectively.
• High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination.
• Keen attention to detail with a thorough checking of all work.
• Experienced in all aspects of restaurant service.
• Must be well-presented and professionally groomed at all times.
• A flexible, supportive and positive team player.
• Implement ideas to improve the event planning and execution process Requirements.
• Proven organizational skills, able to set and meet deadlines with quality results.
• Must be fluent in English and Arabic.