Restaurant Manager

Job Description

Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food-tech business, Kitopi’s growth has been largely fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) – an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.

Lead the opening of the branch and ensure the implementations of the company policies and procedures along with the exact operation flow

Achieve objectives through appropriate planning, organization of staff, inventory management, cost control and maximization of the store’s sales and profits

Assist the Brand Manager/ Operation Manager in the development of the store’s overall yearly plan and budget

Provides senior management with all necessary data and statistics relating to store sales and performance, in order to assist them in their decision making process

Observes compliance with Brand policies and procedures, as well as, governmental laws and regulations

Develop in-depth knowledge of cooking methods on each station, know each spec of every dish to correctly monitor food quality

Encourages the front of house teams to constantly improve and update their food knowledge – to ensure customers’ queries answered effectively

Work with managers and team to create and maintain our ethos of combining fresh and nutritious food in a simple setting with helpful friendly service that offers value for money’

Encourage and motivate the team to create an environment where our customers feel welcome, important and it is a pleasure to have them visiting your restaurant

Trains and motivates front of house teams to read customers’ needs and adjust style of service according to individual customers’ needs – while still retaining their individual personality

Effectively deal with customers’ queries/complaints in a friendly way, helpful way and use these as opportunities to improve how we do things

Remains calm during a busy shift and ensures team members remain focused during the shift – maintain an obvious presence on the floor, to both customers and team

Constantly observes team members/restaurant to anticipate any problems and take preventative action before problems arise

Develop an understanding of the local community and ensure this is communicated to the entire team ensure brilliant service by your teams results in effective upselling,

Establishes a plan to fulfil the store’s manpower needs, through retention of current employees, and through communicating Recruiting needs

Manages the store’s staff development and performance through coaching and training, in order to improve performance and to achieve the department’s objectives and targets

Recruitment Process and Timeline

First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding – this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will get in touch with you to discuss the offer. We aim to take you through this process within 2-3 weeks.

Benefits

• Extensive learning opportunities – we offer many hard and soft skills training to help you improve and challenge yourself
• You’ll be involved in customized workshops run by Kitopi Academy
• You’ll have a chance to work in an international, diverse, and inclusive environment
• You’ll be part of one of the most caring communities out there.
• Finding a chance to become a shareowner with our ESOP plan (T&C Applies)
• Free and unlimited access to a nutritionist because we care about you
• No Dress Code!
• Extended maternity and parental leave
• The infamous team activities and social events are bursting with fun
• Inclusive Private Health Insurance
• Up to 50% discount from Kitopi brands
• 30 calendar days annual leave
• Work from anywhere policy (T&C Applies)

So, what does it really mean to work at Kitopi?

We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company where we’re all proud to work for.

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy – you get to choose the environment you operate in because we believe this will help you deliver work you’re proud of.

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.