Reservations Ticketing Agent

Job Description

Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed Communicating with customers to answer questions about tickets,

pricing, or flight schedules Collecting payment from customers for airline tickets, including cash,

credit card transactions, checks, or money orders Entering customer information into a computer system to issue tickets or update records Ticketing agent jobs that involves processing electronic ticketing requests for customers or agents over the phone Explaining airport rules and procedures to passengers prior to boarding flights Processing refunds for lost or damaged tickets or reservation errors Explaining applicable fees and taxes for each ticket Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal