Reservations Manager

Job Description

From the friendly and competent advice to the \"booking completed\": Our reservation team ensures that guests are happy from the first to the last moment. We’re looking forward to welcoming you to the Reservation Team as Reservations Manager.

COME AS YOU ARE AND SHOW US YOUR VISION!

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

In this way, you’ll be making our hotel something special …

The ideal candidate will be responsible for managing a team of reservation agents and ensuring that our guests’ reservations are handled professionally and efficiently.

The Reservations Manager will also be responsible for developing and implementing reservation policies, procedures, and strategies to maximize revenue and occupancy.

– Manage the daily operations of the hotel reservations department, including supervising the reservation agents and ensuring that all reservations are handled professionally and efficiently.
– Develop and implement reservation policies, procedures, and strategies to maximize revenue and occupancy.
– Monitor reservation trends and adjust strategies accordingly to meet changing market demands.
– Coordinate with other hotel departments, such as sales and marketing, to ensure that all departments are working together to meet the needs of the guests.
– Monitor and maintain accurate records of all reservations and room availability.
– Ensure that all reservation-related customer inquiries and complaints are resolved promptly and to the guests’ satisfaction.
– Hire, train, and evaluate reservation agents to ensure that they are providing excellent customer service and meeting performance goals.
– Develop and maintain relationships with travel agents and other key partners to drive business to the hotel.
– Prepare reports and provide regular updates to senior management on reservation performance and trends.
You are well organized and coordinated, even when the phone rings and emails arrive at the same time

Your charming nature sets you apart and you make sure that there is a bit of magic in every booking

You love to – sell, sell, sell