Reservations Assistant
Job Description
Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel.<p><br></p>More than 30 years later, we’re proud to be the world’s largest travel B Corp with more than 950 small group trips in over 100 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places we go, good for the communities we visit and good for our travellers. That’s why we carbon offset all our trips and support local communities but we’re not stopping there. We want to be the best travel company not just in the world, but for the world.<p><br></p><strong>The Opportunity:</strong><p><br></p>Our Reservation teams are an integral part of Intrepid’s success and customer experience. As a Reservation Assistant you’ll play a big part in ensuring an amazing customer experience, by providing administrative support to the Reservation Manager!<p><br></p>In this position you will work with operators to make bookings & organise cancellation. You will also work closely with the Operations Department to ensure our trips are a success. You will get the opportunity to collaborate with the Sales Department to support private groups and external brands reservations.<p><br></p>This is a full time positions based in our office in Marrakesh and will operate on a hybrid basis.<p><br></p><strong>A Bit About You</strong><p><br></p>These skills and experience are preferred, but not essential. If you think you’ve got what we need, we want to hear from you.<p><br></p><ul><li>At least 6 months experience in reservations </li><li>Travel experience through Morocco and a passion for travel </li><li>Outstanding organisational skills, customer service expertise with strong attention to detail </li><li>Experience in analysis and creating reports and able to learn new systems quickly </li><li>Excellent communications skills in English and French </li></ul><p><br></p>You’ll be responsible, reliable and honest and can work independently and collaboratively with a team and share Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.<p><br></p><strong>A bit about our people:</strong><p><br></p>Our people reflects the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nation People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions.<p><br></p><strong>Work perks:</strong><p><br></p><ul><li>Work-life balance is important to us. That’s why we offer flexible work options, including work from home, with the option to work from anywhere for up to 4 weeks a year!</li><li>You can experience Intrepid yourself with a FREE trip every year, plus an extra week of leave to enjoy it. And score further travel discounts for you, family and close friends. </li><li>We support e-learning and professional development, with diverse global career opportunities. </li><li>We provide an employee Assistance Program, a 24/7 service that offers counselling for you and your family</li><li>We want to support the difference you can make to causes that are important to you., That’s why we offer 20 hours of volunteer leave every year. </li></ul><p><br></p>If you’re here to inspire, create, share and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible – we may close advertising early if the right person is identified.
