Reservations Assistant

Job Description

As the largest travel B Corp globally Intrepid creates positive change through the joy of travel by offering sustainable, experience-rich travel and providing the best travel experiences ever, for both the people and the planet. Travel to us is a force for good and we want to be the best travel company not just in the world, but for the world. So, let’s change the way we all see the world, together as now more than ever, the world needs Intrepid people.

Join our Reservations Team!

Our Reservation teams are an integral part of Intrepid’s success and customer experience, as a Reservation Assistant you’ll play a big part in ensuring a fantastic customer experience, by providing administrative support to the Reservation Manager!

In this position you will work with operators, make bookings & organize cancellations you will also work closely with the Operations Department to assist in the running of trips to ensure they are a success and collaborate with the Sales Department to support private groups and external brand reservations.

We are lucky enough to be expanding and have multiple positions available – These are full-time positions based in our office in Marrakesh and will operate on a hybrid basis.

Some of the essentials you’ll have are:

• Excellent communications skills in Arabic, English and French
• Travel experience through Morocco and a passion for travel
• Outstanding organisational skills, customer service expertise with strong attention to detail
• Experience in analysis and creating reports and able to learn new systems quickly

You’ll be responsible, reliable and honest and can work independently and collaboratively with a team and share Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.

What it’s like to work for Intrepid:

Our team reflects the diversity of our customers and the communities we visit, our people are comprised of 58 nationalities in 46 countries and Intrepid recognizes that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nation People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions.

Some of our benefits include:

• Flexible work options, including work from home or work from anywhere for 4 weeks a year! We’ll work with you to ensure you keep your work-life balance
• Experience Intrepid yourself with an extra week of leave and a free trip every year! Plus further travel discounts for you, your family, and close friends!
• E-learning, professional development, with diverse global career opportunities
• Employee Assistance Program, a 24/7 service that offers counseling for you and your family
• 20 hours of volunteer leave, to make a difference towards causes that are important to you!

If you exist to inspire, create, share and lead in what you do, then Intrepid Travel wants to hear from you, we encourage you not to delay your application as we may close advertising early if the right person is identified.

Applications close on the 5th of May 2023