Reservations Agent @ Hotel Indigo Dubai Downtown

Job Description

Reservations Agent @ Hotel Indigo Dubai Downtown

Hotel Brand:
Hotel Indigo

Location:
United Arab Emirates

Hotel:
Dubai Downtown (DXBBP), Marasi Drive, Business Bay

Job number:
102587

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In a nutshell, as Reservations Agent, you will complete all reservations in a timely fashion whilst providing a high standard of customer service to all callers.

You will negotiate with callers on an alternative rate if rate resistance is shown and cross-refer to alternate property if requested hotel is full. You will ensure that all sales principles are used for every call handled. You will also work to exceed set individual targets for every call handled and deal with any difficult callers with a calm and professional approach.

You will communicate with the Team Manager as necessary on any reservation issues that need attention or assistance.