Reservations Agent

Job Description

<p><strong>Reservations Agent </strong><strong>[Urgent Hiring]</strong></p><p>We are seeking an exceptionally eloquent and highly representative receptionist to become the primary point of contact for a luxury boutique hotel in Marrakech, Palais Mirage d’Atlas. This individual will embody our brand values and deliver outstanding customer service to our guests while demonstrating proficiency in English, French, and Arabic.</p><p><br></p><p><strong>LOCATION: This job is near the Palmeraie, Route Al Blyd. Preference for candidates living in MARRAKECH.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><ul><li>Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.</li><li>Process retentions, no-show and cancellations as per hotel policy and update on all OTA’s.</li><li>Verify all reservations taken are updated on the PMS.</li><li>Handle the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.</li><li>Ensure deposit payment is taken in advance for all pay at hotel reservations eg: direct reservation, OTA’s (Booking.com, Voyage prive, Very chic…)</li></ul><p><br></p><p><strong>Qualifications:</strong></p><p><br></p><ul><li>Excellent communications skills and extremely organized person.</li><li>Perfect spoken and written English, French and Arabic languages.</li><li>Ability to work with multiple systems and applications like spreadsheets, databases, booking engine, OTA Extranets, Yield management systems.</li><li>Minimum 3 years’ experience within the reservation department in 4* or 5* hotels.</li><li>Strong knowledge and experience of PMS (Cloudbeds, Protel, Pluriel, Opera…)</li></ul><p><br></p><p><strong>Employee Benefits:</strong></p><ul><li>Complimentary Employee Shuttle from Marrakech</li><li>Complimentary Food during shifts</li></ul>