Reservations Agent

Job Description

Job description / Role

Reservation Agent

We are looking for a detail-oriented reservation agent to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers\’ questions, and booking rooms

Being a Banyan Tree associate means embodying and conveying the brand mindset through the Iam with you Service Culture.

What is in it for you:

ALL Heartist benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies and the opportunity to earn qualifications while you work

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

– Making reservations for customers based on their various requirements and budgetary allowances.
– Checking the availability of accommodation on the customers\’ desired travel dates.
– Processing payments and sending confirmation details to customers.
– Sorting out any issues that may arise with bookings or reservations.
– Selling and promoting reservation services.
– Answering any questions customers might have about the reservation process.
– Up-selling, when appropriate, by informing customers of additional services or special packages.
– Providing support to customers who may need to amend or cancel a reservation