Reservations Agent

Job Description

Job description / Role

Being a Pullman employee means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

What is in it for you:

– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

– Consistently offer exceptional, friendly and engaging service
– Ensure the best selection for the guest and ensure revenue is maximized through up-selling
– Recommend property facilities and assist guests with information and special requests
– Book room reservation requests, enter rooming lists, and update accurate information in the system
– Meet the needs of customers and inform them of the services offered
– Ensure the administrative follow-up of reservations
– Present the Group's or brand's loyalty program