Reservation Executive – Qatar

Job Description

<strong>Kindly apply if you are located in QATAR.<br></strong><ul><li>Ensure all clients/agents request and reservations are answered and reconfirmed in a timely manner.</li><li>Maintain all reservations for all services accurately in our reservation system.</li><li>Following payments of each booking before arrival a must.</li><li>Reconfirm bookings with all suppliers internally and externally.</li><li>Ensure a successful and smooth operation through reconfirming all bookings prior to arrival</li><li>Advising the availability and rates whenever required.</li><li>Attending all calls and answer the agents requires.</li><li>Providing good &amp; reasonable alternatives hotels in the event of no availability of Original request.</li><li>Communicating with the suppliers to solve the partner’s problems.</li><li>Manage bookings through online reservations system of selective partners</li><li>Secure all bookings for requested services or provide suitable alternatives if we can’t confirm initial request</li><li>Communicate any arrival irregularity to the partners and assist with in-house amendments</li><li>Advise availability and prepare offers including quotations and product descriptions if requested</li><li>Attending to all calls of clients and suppliers</li><li>Communicating with other departments internally for excursions, visas, ground handling, sales, and accounts enquiries</li><li>Yielding, through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking of exclusive offers for other partners</li><li>Reassure promotional rates are booked at the hotels and accounts is informed accordingly, for exclusive offers (e.g. last-minute clients)</li><li>Forward confirmations and invoices to all partners (who are on auto-invoicing)</li><li>Maintain a respectful, ethical, and positive communication and attitude all times.</li><li>Base all decisions on the benefit of the company and end results required.</li><li>Attend all trainings needed with an ongoing learning approach to all systems adopted by the company.</li><li>Transfer of knowledge and relevant information with other colleagues as relevant.<br><br></li></ul> Requirements:<br><ul><li>Must be located in Qatar.</li><li>2- 3 experience in the Destination Management / Tourism industry or similar</li><li>Strong knowledge in the Reservation systems and experience in handling CIS market.</li><li>Ability to handle different clients’ proposals/projects.</li><li>Liaise with Contracting Department in ensuring reservations are within the agreed contracts with the hoteliers.</li><li>Liaise with the Operations Department for other bookings like excursions, transfers, etc.</li><li>Process bookings, cancellations, amendments, or any other requests or adjustments.</li><li>Organize, accurate and Excellent Communication Skills</li><li>Ability to work under pressure and adaptable to a multi-cultural environment.</li><li>Can join immediately.</li></ul>