Reservation Agent
Job Description
<strong>Organization- Hyatt Regency Aqaba Ayla</strong><p><br></p><strong>Summary</strong><p><br></p><ul><li>Administration</li><li>To oversee and assist in the preparation and update of the Departmental Operation Manuals.</li><li>To conduct regular communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.</li><li>To ensure that an organized and efficient filing system is implemented for the department.</li><li>To ensure that the use of new technology and equipment is explored and implemented wherever appropriate.</li></ul><p><br></p> Customer Service<p><br></p><ul><li>To ensure that all Reservations Associates deliver the brand promise and provide exceptional guest service at all times.</li><li>To ensure that Reservations Associates also provide excellent service to internal customers as appropriate.</li><li>To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately.</li></ul><p><br></p>Page 3 of 3<p><br></p><strong>Hyatt Regency Aqaba Ayla Resort – Job Description</strong><p><br></p> Other Duties<p><br></p><ul><li>To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organizations.</li><li>To respond to changes in the Reservations function as dictated by the industry, company, and hotel.</li><li>To read the hotel’s Associate Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health, and safety.</li><li>To attend training sessions and meetings as and when required.</li><li>To carry out any other reasonable duties and responsibilities as assigned.</li></ul><p><br></p> Financial<p><br></p><ul><li>To maximize room sales and revenue.</li><li>To maximize associate productivity with multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.</li><li>To ensure that Reservations operates with the lowest possible cost structure while also delivering on the brand promise to the guest proactively and managing costs based on key performance indicators.</li><li>To assist in the preparation of the Annual Business Plan</li></ul><p><br></p><strong>Qualifications</strong><p><br></p>Administration<p><br></p><ul><li>To oversee and assist in the preparation and update of the Departmental Operation Manuals.</li><li>To conduct regular communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.</li><li>To ensure that an organized and efficient filing system is implemented for the department.</li><li>To ensure that the use of new technology and equipment is explored and implemented wherever appropriate.</li></ul><p><br></p> Customer Service<p><br></p><ul><li>To ensure that all Reservations Associates deliver the brand promise and provide exceptional guest service at all times.</li><li>To ensure that Reservations Associates also provide excellent service to internal customers as appropriate.</li><li>To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately.</li></ul><p><br></p>Page 3 of 3<p><br></p><strong>Hyatt Regency Aqaba Ayla Resort – Job Description</strong><p><br></p> Other Duties<p><br></p><ul><li>To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organizations.</li><li>To respond to changes in the Reservations function as dictated by the industry, company, and hotel.</li><li>To read the hotel’s Associate Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health, and safety.</li><li>To attend training sessions and meetings as and when required.</li><li>To carry out any other reasonable duties and responsibilities as assigned.</li></ul><p><br></p> Financial<p><br></p><ul><li>To maximize room sales and revenue.</li><li>To maximize associate productivity with multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.</li><li>To ensure that Reservations operates with the lowest possible cost structure while also delivering on the brand promise to the guest proactively and managing costs based on key performance indicators.</li><li>To assist in the preparation of the Annual Business Plan</li></ul>
