Reservation Agent
Job Description
<em><strong>“The world is yours with Meliá”<br><br></strong></em>Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.<br><br>It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟<br><ul><li>Handle incoming reservations received through all sales channels and ensure that a confirmation is received within 24hrs </li><li>Input all reservations into the system (PMS) recording all pertinent information as per standards established. </li><li>Attend to enquiries, complaints and requests regarding reservations. </li><li>Handle special and additional guest request and coordinate with other departments. </li><li>Adjust and cancel reservations in the system. </li><li>Follow established procedures to process all room reservations, rates, confirmations and hotel facilities. </li><li>Provide timely and efficient response with a high degree of customer service when responding to telephone inquiries and taking reservation requests. </li><li>Maintain an accurate room status and availability at all times</li><li>Up-sell whenever an opportunity is identified. </li><li>Provide information to guests concerning rates, availability of rooms, description of facilities and services, and information about area attractions. </li><li>Understand the credit policy, guaranteed reservations and no show policy of the hotel and how to code each reservation. </li><li>Process reservation confirmation for new reservation and follow up for booking guarantee. <br><br></li></ul><strong>Because belonging to the great Meliá family is being VIP<br><br></strong>You will enjoy <strong>My MeliáRewards</strong> which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.<br><br>In addition, enjoy the <strong>My MeliáBenefits</strong> programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉<br><br><strong>At Meliá we are all VIP</strong> 🌟<br><br>Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.<br><br>Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, <strong>VIP </strong>People.<br><br><em>We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.<br><br></em>If you want to be “<strong>Very Inspiring People</strong>“, follow us on:<br><br><strong>INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR</strong>
