Reservation Agent

Job Description

Job description / Role

Reservation Agent

We are looking for a Reservation Agent who will delight our guests with sincere, attentive service.The Reservation Agent will be responsible for recording and processing all reservation enquiries made by phone or e-mail efficiently and accurately, maximising sales and room occupancy rates.

What is in it for you:

– Employee benefit card offering discounted rates at Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

– Answer all reservation requests in a courteous and efficient manner
– You will have the ability to remain calm during difficult situations in a very busy environment
– Knowledge of Opera would be beneficial
– Excellent command of English, other languages would be an added advantage
– Previous experience as a Reservation Agent or in Front Office in a hotel is desirable