Renewals Consultant – French Market
Job Description
<strong><u>Summary</u></strong><p><br></p>The Renewals Consultant actively manages the process of license renewals for IFZA’s professional partners and administrative teams. This will include meeting with partners, finding solutions to objections or issues, and notifying clients of license statuses and renewal dates. The role requires conducting formal face-to-face meetings and following up with all partners and entities in a timely manner and in line with organizational standards and timelines.<p><br></p><strong><u>Responsibilities</u></strong><p><br></p><ul><li>Notifying clients or professional partners of upcoming renewal dates in line with organizational time frames and guidelines</li><li>Handling escalations of complex cases passed from the administrative team and solving problems when unique scenarios arise</li><li>Negotiating a variety of matters with professional partners and reaching optimal outcomes for all parties</li><li>Monitoring and updating the CRM system regularly when managing a portfolio of work</li><li>Responding to all clients emails and queries on a range of scenarios faced by licensees</li><li>Conducting face-to-face meetings with clients regularly</li><li>Maintaining an ongoing relationship with professional partners, including preparing reports, hosting meetings, and conducting training sessions</li><li>Performing other job-related duties as assigned by Management</li></ul><p><br></p><strong><u>Requirements</u></strong><p><br></p><ul><li>Full English & French proficiency is required</li><li>Additional spoken languages are a plus</li><li>Intermediate computer literacy is required e.g., MS Office</li><li>Confident personality with the ability to communicate effectively on phone calls and during face-to-face meetings</li><li>Self-motivated and accountable with a strong work ethic and a proven track record of exceptional performance</li><li>Strong negotiation skills</li><li>Industry knowledge relating to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory</li><li>Demonstrated Sales Experience</li><li>Customer Service and Client Relationship Management experience is advantageous</li></ul><p><br></p><strong><u>Benefits</u></strong><p><br></p>As an employee of IFZA, you can expect:<p><br></p><ul><li>24 annual leave days</li><li>Annual flight home</li><li>Life insurance plan</li><li>Medical insurance plan (with the option to upgrade at your own cost)</li><li>Bonus scheme (in relevant departments)</li><li>Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)</li><li>Invitations to participate in various company functions, staff events, and department team building events</li><li>Opportunities to learn, develop and grow with the organization</li></ul><p><br></p>
