Renewal Specialist
Job Description
<p>MiCloudSW Ltd. (an Affiliate of Midis Group) is Cloud Software Group’s Strategic Partner and sole representative for the majority of Africa, Eastern Europe and Middle East.</p><p><br></p><p>MiCloudSW take responsibility for all Citrix business across these territories, and all Tibco business in Sub-Saharan Africa and Eastern Europe – all distributor and partner agreements transfer to MiCloudSW, as well existing employees. We are investing and deploying further dedicated sales, technical and channel management resources within the territory with specialist skills to support partners and customers. As a result, Cloud Software Group and its partner community will see greater focus, agility and support.</p><p><br></p><p><strong>Position Summary</strong></p><p>This is a proactive renewals role, responsible for managing and closing all assigned account renewal opportunities and business relationships in pursuit of a revenue quota.</p><p><br></p><p>Drives renewals of Citrix Subscription Services, Support offerings and Appliance Maintenance (HWM) within a list of accounts or in a territory.</p><p><br></p><p>Works closely with and through account manager and partners in a particular region or territory</p><p><br></p><p><br></p><p><strong>Primary Duties / Responsibilities:</strong></p><ul><li>Working with the most critical, accounts for Citrix’s Outsourced Market region.</li><li>Manages all renewal opportunities through leveraging Citrix channel partners or directly where needed.</li><li>Prospects consistently for license up-sell and cross-sell opportunities and engages Field and/or Partner Sales to hand-over and develop such opportunities.</li><li>Proactively drive customer conversion to Subscription, leveraging partners and technical resources.</li><li>Provides routine analytical and administrative support for customers and partners to guide them through their renewal opportunity and process.</li><li>Supports general account sales strategies for named and focus accounts and prospects for cross-sell and up-sell opportunities.</li><li>Promotes value proposition of upgrades and renewals to maximize return on Citrix products and solutions.</li><li>Manages and tracks all sales stages of the renewal opportunities.</li><li>Provides and generates quotes necessary for Subscription, Appliance Maintenance, Software Maintenance, and Support contracts sales opportunities.</li><li>Aligns with sales team members as needed to close sales.</li><li>Utilizes CRM system and all necessary applications to manage and optimize opportunities and track all sales stages of the renewal opportunities.</li><li>Generates reports as directed by Management.</li></ul><p><br></p><p><br></p><p><strong>Requirement: </strong></p><ul><li>Minimum of 2-year digital sales/renewals and experience preferred.</li><li>IT environment experience preferred.</li><li>Good level of communication skills both verbal and written</li><li>Team-oriented</li><li><strong>Fluency in English and Arabic / French is preferred </strong></li></ul><p><br></p><p><strong>Critical Functional Competencies:</strong></p><ul><li>Account Engagement – Occasional account interactions, usually by phone, always leave a positive impression of Citrix and help move the sales motion forward through their friendly, professional demeanour.</li></ul><p><br></p><p><strong>Disclaimer:</strong> This job is posted by a Midis Group subsidiary who is the sole representative of Cloud Software Group (CSG) in this region.</p>
