Relationship Manager

Job Description

<p><strong>INGOT Brokers</strong></p><br><p><strong>About INGOT Brokers</strong></p><br><p>Founded in 2006, INGOT Brokers has positioned itself as a pioneer in the financial trading industry providing superior offerings to its clients. Such offerings include competitive trading conditions furnished to facilitate clients’ access to various global markets (such as stocks, currencies, indices, and commodities, among others), several account types to suit the different types of traders, and top-notch trading platforms.</p><br><p> </p><br><p><strong>Licenses and Regulations</strong></p><br><p>INGOT Brokers and its shareholders also ensure strict adherence to the laws and regulations that protect clients, having obtained licenses from renowned regulating authorities including the Australian Securities and Investments Commission (ASIC), Jordan Securities Commission (JSC), the Financial Services Authority (FSA) in Seychelles, the Capital Markets Authority (CMA) in Kenya, and the Financial Sector Conduct Authority (FSCA) in South Africa. It is also registered in several countries around the globe including Saint Vincent and Grenadines and Dubai.</p><br><p> </p><br><p><strong>Offices and Employees</strong></p><br><p>INGOT Brokers has physical offices, representative offices, operation hubs, and/or consultants in Pakistan, the UAE, Australia, Jordan, Saint Vincent, Turkey, Thailand, Vietnam, South Africa, Kenya, Seychelles, and Iraq. In the Jordan entity alone, the company has approximately 170 employees – and increasing.</p><br><p> </p><br><p><strong>Duties and Responsibilities</strong></p><br><ul><br><li><strong>Client Engagement and Relationship Building:</strong></li><br></ul><br><ul><br><li>Act as a primary point of contact for assigned clients, maintaining regular communication to understand their needs and build strong, lasting relationships.</li><br><li>Respond promptly to client inquiries, concerns, and requests, providing accurate information and addressing any issues to ensure customer satisfaction.</li><br></ul><br><ul><br><li><strong>Sales Support:</strong></li><br></ul><br><ul><br><li>Assist in developing and executing sales strategies to meet or exceed sales targets and business objectives.</li><br><li>Participate in sales meetings, presentations, and negotiations alongside senior relationship managers to gain hands-on experience and contribute to closing deals.</li><br></ul><br><ul><br><li><strong>Business Development:</strong></li><br></ul><br><ul><br><li>Collaborate with the sales team to identify potential clients and new business opportunities within the target market.</li><br><li>Conduct market research to gather information on competitors, industry trends, and customer preferences, providing valuable insights to enhance the sales approach.</li><br></ul><br><ul><br><li><strong>Account Management:</strong></li><br></ul><br><ul><br><li>Monitor and track client account activities, sales progress, and relevant metrics, ensuring accurate and up-to-date records.</li><br><li>Prepare sales reports and updates for management, providing a clear overview of sales performance and potential areas for improvement.</li><br></ul><br><ul><br><li><strong>Cross-Functional Coordination:</strong></li><br></ul><br><ul><br><li>Work closely with various internal teams, such as marketing, product development, and customer support, to ensure seamless customer experience and effective communication.</li><br></ul><br><ul><br><li><strong>Problem-Solving:</strong></li><br></ul><br><ul><br><li>Proactively identify and resolve customer issues or concerns, escalating complex matters to senior team members when necessary.</li><br><li>Propose creative solutions to meet client needs and exceed expectations, contributing to the overall success of the sales team.</li><br></ul><br><p><strong>Requirements</strong></p><br><ul><br><li>Bachelor’s degree in business administration,economics , Finance, or a related field.</li><br><li>1-3 years of experience in Brokerage sales, or customer service, or account management.</li><br><li>very good spoken and written English and Arabic Languages.</li><br><li>Strong communication and interpersonal skills to build rapport with clients and work effectively within a team.</li><br><li>Excellent organizational abilities, attention to detail, and the ability to manage multiple tasks simultaneously.</li><br><li>Results-driven mindset with a desire to achieve sales targets and contribute to the growth of the organization.</li><br><li>Proficiency in using CRM software and Microsoft Office Suite.</li></ul>