Relationship Management Lead

Business & Product Management
Saudi Arabia 🇸🇦
October 2, 2023

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Job Description

Summary

In support of, and to enable, OXAGON to be the easiest place in the world to do business, the Investor Care Center (ICC) ultimately aims to be a fully activated one-stop-shop supporting incoming investors/ tenants with a range of integrated advisory, operational and administrative services throughout their investor/ tenant onboarding journey which enables investors/ tenants to navigate the broad business and regulatory environment to successfully design, build, and operate their OXAGON manufacturer/facility and position them for future growth.

The purpose of the role of the ‘Relationship Management Lead ICC’ is as follows:

Responsibilities

  • Acts as a single point of contact for coordination between the investor/ tenant and NEOM/ OXAGON sectors/ KSA authorities and owns relationships with a number of investors/ tenants and be responsible for their successful onboarding.
  • Work with investors and other ICC technical onboarding and ICC permitting and licensing teams to identify the onboarding requirements and build a robust onboarding project plan (including Permitting & Licensing, Technical Onboarding, etc.)  in collaboration with the ICC team. Obtain sign-off on the needs and schedule from the ICC Manager and the investors’ teams.
  • Acts as a trusted advisor and primary point of contact for the assigned portfolio of investors/ tenants throughout their onboarding journey and potentially beyond as they enter the operational phase.
  • Supports the ICC team in building and optimizing the investor onboarding journey, investor manual, and other tools that support the aims of OXAGON and the investor/ tenant.
  • Support the Customer Relationship Management (CRM) inquiry management system and ensure prompt relay of information to investors/ tenants.
  • Maintain the investor data on the CRM database and dashboard. As applicable, gather and validate relevant inputs on the investor.
  • Liaise with service providers to help the investors secure accommodation, utility supply, workforce, and other services (e.g. engineering, architecture, banking, legal, etc.)
  • Provide feedback to the Investor Technical Onboarding Manager on internal processes for ICC’s scope of onboarding and service delivery activities and suggest developments to improve operational efficiency.
  • Understand the investor journey and the requirements for each phase of the journey.
  • Lead/ own monthly interface, weekly, and other meetings and calls with investors/ tenants; prepare/ distribute reports/ minutes; work with working groups and other stakeholders to ensure that all actions are closed.

Qualifications

  • Minimum bachelor’s degree.
  • MBA or other relevant master’s degrees is a plus.
  • Five or more years of relevant experience, or in relevant adjacencies.
  • Understand the building development process (design phases, construction, and operation).
  • Effectively uses MS PowerPoint, Projects, Word, and Excel.
  • Outstanding written, verbal, and presentation communication skills.
  • Able to work effectively in, and contribute to, a diverse and multicultural environment.
  • Exposure to the Saudi Arabian business environment is a plus.
  • Proven stakeholder management and networking capabilities.
  • Relationship builder who inspires trust and confidence with all stakeholders.
  • Team player able to work in a highly matrixed organization.
  • Able to perform to high standards in a high-pressure, often fluid, and sometimes ambiguous and demanding environment.

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