Relation Officer

Job Description

• Strengthening the marketing process of credit facilities and coordinating with other units (for the sale of complementary products).
• Improving the profitability of the SME portfolio.
• Manage customer relationships from SMEs to achieve pre-set goals.
• Implementation of field visits to customers of small and medium-sized companies and preparing reports of calls on a regular basis.
• Collect required customer information, documentation, financial statements, and related data for various types of credit reviews.
• Supervising the status of the target customers to ensure their financial ability.
• Preparing and recommending credit applications to ensure adherence to credit policies, and proposals for appropriate risk returns.
• Cooperating with other sectors to provide high-quality service levels and ensure appropriate lead times.
• Follow up on customer complaints and the service recovery process in addition to any other tasks assigned

Skills

• Strong interpersonal, presentation, and listening skills
• Excellent communication and selling skills
• Minimum 2 years of relevant banking &/ or SME’s experience
• Bachelor’s Degree in Accounting, Finance, Business Administration or relevant discipline