Recovery Associate
Job Description
<p>We are hiring Recovery Associate to join our Collection Team with the following role and responsibilities.</p><p><br></p><p>The Department is a collections team. This department is required to ensure all delinquent customers are called and followed up on for the respective due’s which are due by the customers who have an existing facility with the bank. The department is assigned targets on a monthly basis which needs to be achieved in order to achieve the overall goal for the organization.</p><p>The collections Unit is required to ensure that our provision numbers, and the product flows are achieved in order to generate revenue for the bank. The follow up required on these delinquent accounts is done at the collections centre across all products which include personal loans, credit cards and auto loans respectively.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Ensure to follow up on the delinquent pool assigned for the month and achieve the respective targets.</li><li>Achieve assigned recovery targets in order to contribute to banks financial performance.</li><li>Collect necessary information and analyze the defaulter cases in order to seek approval and initiate appropriate actions.</li><li>To ensure to increase the number of back flow accounts in the individual lists, focusing on collecting 2 or more installments monthly.</li><li>Negotiate and process all transactions as per the procedural requirements in order to protect the organization’s interests.</li><li>To ensure that all the TOM elements and Tanfeeth values are implemented and followed</li><li>Share and maintaining the individual Pivot MIS at any point in time.</li><li>Quality of case study, negotiations and follow up with customer </li></ul><p><br></p><p>Qualifications:</p><ul><li>Previous experience in dealing with customers by telephone, e-mail and in writing</li><li>Strong communication skills and have the ability to communicate effectively</li><li>Good listening skills along with an articulate and clear telephone manner.</li><li>Computer literate, with strength in Excel</li><li>Relationship and conflict management</li><li>Communication skills</li><li>Negotiation and Influencing</li><li>Achievement oriented (Skills)</li><li>Graduated candidates only eligible to apply</li><li>Native Arabic speaker is mandatory</li><li>Preferably Collection experience</li></ul><p><br></p><p>Kindly note that only shortlisted candidates will be contacted within 3 working days.</p>
