Receptionist

Job Description

Job description / Role

– To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
– To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
– To personally greet and escort the guests rather than pointing out directions.
– To respect the privacy of the guests and the confidentiality of the information.
– To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
– To call the supervisor or manager for advice in serious cases or if an approval is required.