Real Estate Customer Service Manager

Job Description

<p>*ONLY APPLY IF YOU PREVIOUSLY HAVE WORKED FOR A REAL ESTATE REGISTRATION COMPANY IN DUBAI*</p><p>* BANKING EXPERIENCE COULD ALSO CONSIDERED*</p><p>The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists&nbsp;</p><p>&nbsp;</p><p><strong>Responsibilities</strong></p><ul><li>Communicate with customers via phone, email ,chat, and face to face.</li><li>Provide knowledgeable answers to questions about product, pricing and availability</li><li>Work with internal departments to meet customer’s needs</li><li>Data entry in various platforms</li></ul><p><br></p><p><br></p><p>About this role:</p><p>We are hiring an&nbsp;CS Manager&nbsp;responsible for organizing and overseeing processes and operations. You will ensure that our business is well-coordinated and productive by improving its day-to-day procedures and coaching team members. A candidate with in-depth knowledge experience in real estate transactions, who can perform well in the role and contribute their knowledge, and expertise and wants to join our team.</p><p><br></p><p>Main Job Duties and Responsibilities:</p><ul><li>Managing day to day operations reporting directly to Business Owner</li><li>Leading a team of CS Executives, Admins etc.</li><li>Liaise with Property Owners and maintaining a close business relationship</li><li>Developing and implementing processes and systems to improve efficiency and profitability</li><li>Create partnerships with additional service providers</li><li>Ensuring compliance with local regulations for all properties</li><li>Preparing and analyzing team performance and property inspections report</li><li>Providing regular updates to senior management on the status of operations to ensure revenue and guest satisfaction targets are met</li><li>Troubleshooting and solving problems big and small</li><li>Have a strong knowledge of the Dubai real estate market</li><li>Other responsibilities as requested as per the Management</li></ul><p><br></p><p>Education, Skills and Experience:</p><p><br></p><ul><li>2+ years of experience in Dubai in a similar role</li><li>Experience in managing budgets, revenue proposals and forecasting results</li><li>Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets</li><li>Accountable and resilient</li><li>Ability to work under pressure</li><li>Time management and organizational skills</li><li>Exceptional interpersonal skills</li><li>Attention to details</li><li>Knowledge of all related laws, rules and regulations in the UAE</li><li>Quick learner, and problem solver, with a continuous improvement mindset</li></ul>