Quality Assurance Officer

Quality Assurance
Qatar 🇶🇦
October 2, 2023

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Job Description

Job Purpose / Role:

 

Quality Assurance Analyst who will primarily work on sample-based review of frontline processes to ensure its in line with bank policies, take actions on corrective measures & do further training wherever necessary

  • Provide assistance to Senior Officer, Quality Assurance to ensure key retail compliance to regulatory and Cb procedures and policies
  • Assist/ assure quality control standards are developed and met
  • Assist in process re-engineering, improvement and their efficiency.
  • Communication, Training to frontline wherever necessary & identified

Authority & Decision Making

  • Design a plan to include certain processes, products and channels for review. Define timeline for assessment.
  • Develop a checklist for sampling – 10% of each customer type, product and channel. i.e. high/medium/low
  • Exercise – Carry out research and analysis for ensuring quality of services on continuous basis. Assess transactions, process, products and channels in line with policy
  • Findings – Based on review, capture gap analysis. Identify improvement for strengthening and simplifying existing procedure. Suggest improvement in customers and stakeholders service level
  • Recommendation – Recommend changes to modify process and system enhancement. Recommend Terms and Conditions in line with product specs. Recommend quality standards in different areas of Bank’s operations.
  • Monitor – Implement actions and monitor the performance of recommendation
  • Future QA plan – Sample size may reduce or increase based on outcome of QA testing

Skills

Experience, Knowledge & Other Skills

  • 7-10 years’ relevant experience in Banking
  • Strong writing and oral communication skills.
  • Detail-oriented and systemic thinker
  • Excellent problem-solving skills
  • Excellent organizational and time management skills.
  • Excellent research skills including experience with online search tools.
  • Proficiency in oral and written English & Arabic (Preferred).

Key Interactions

Internal

  • Retail/ Private Banking/Sadara/Enterprise/ Corporate/ Trade Finance/Ops/IT

External

  • Auditors
  • Vendors/ Landlords of Premises 
  • Regulators such as QCB
  • Internal Revenue Service/ IRS

Education

  • Bachelor degree or equivalent

 

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