Quality assurance Associate Manager
Job Description
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<p><br></p><strong><u>Role Summary</u></strong><p><br></p>Build Quality Assurance (QA) team within one or more of MAF-GS’s shared services functions, such as but not limited to Finance, Human Capital, Government Relations, Procurement, etc.., collaborate with the Manager to create Quality plans, implement Quality Control measures, and establish appropriate action plans to address Quality Incidents.<p><br></p><ul><li> Plays a crucial role in ensuring that Global Solutions’ products and services meet or exceed customer expectations in terms of quality within his design</li></ul><p><br></p><strong>ROLE PROFILE</strong><p><br></p><ul><li>Accountable For Creating Quality Metrics, Conducting Quality Audits, And Developing And Implementing Quality Plans.</li><li>Influence The Quality Of Processes, Sops, And Lean Six Sigma Strategy To Facilitate Continuous Process Design Consistent With Established Industry Standards, Government Regulations And Customer Requirements.</li><li>Identify And Lead The Transformation Of Al-Futtaim Global Solutions From The Focus On Conventional-Issue Detection And Containment To Focused On Pre-Emptive Prevention.</li><li>Gather, Mine & Analyze Data To Identify Process Inefficiencies, Wastes And Improvements Opportunities (Use Lean Six Sigma Or Alike Process Improvement And Problem-Solving Tools)</li><li>Gather Requirements And Drive Process Change Using Staff Interviews, Document Analysis, Workshops, Surveys, Site Visits, Sop And Workflow Analysis.</li><li>Support Ongoing Improvement Efforts To Meet And Exceed Customer Requirements In A Fast-Paced Environment.</li><li>S/He Will Be Contributing With Internal And External Resources To Establish Sustainable Learning On Kaizen, Hoshin Kanri, Simplifications And Continuous Improvement.</li><li>Developing And Implementing Training Programs For Employees To Improve Quality Awareness And Skills.</li></ul><p><br></p><strong><u>Requirements</u></strong><p><br></p><ul><li>Overall Experience, 7-12 Years Of Experience In Service Industry.</li><li>3+ Years Of Experience In A Proven Continuous Improvement/Quality Assurance Role I.E., Analytical Experience From A Similar Role /Business. Excellence Under Bpo / Project Management And Business Analysis.</li><li>Accredited Lean Six Sigma Green Belt Is A Must, With On Hand Working Knowledge With Six Sigma Tools Like Minitab Etc.</li><li>Shared Service Background Is A Plus.</li><li>Proven Skills In Organizing And Planning With Demonstrated Ability To Effectively Manage Time And Achieve Results In A Fast-Paced Environment.</li></ul><p><br></p><strong><u>What We Offer</u></strong><p><br></p><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work from any country in the world for 30 days a year.</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul>
