Quality Assurance Agent
Job Description
United Arab Emirates
Jan 9, 2023
AED 4000 – AED 5000
Contract Full time
Our client is a Retail company. They are now looking for a Quality Assurance Associate to join them.
Roles & Responsibilities (Max 5 points)
- To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
- To handle inbound and outbound calls with our customers to ensure the highest quality assurance standards of our service are being met
- To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
- To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
- To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
Skills
Preference (Max 5 points)
- Hindi Speakers
- Call center or customer service experience
- Excellent communication
Qualifications: (Top 3 Points)
- Bachelor’s Degree or higher.
- Excellent command of both written and spoken English
- Proficient in computer literacy.
