Quality and Operations – Senior Associate

Job Description

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS – Risk & Quality (R&Q)

Management Level
Senior Associate

Job Description & Summary

Position summary
The Quality & Operations Support – Senior Associate is part of the Quality & Operations team and operates across all lines of service.

The primary focus of the role will be conducting various activities for one key priority client of the Firm.

These activities include:
Conducting Engagement Compliance Reviews for all engagements for the priority client.

The Advisory Engagement Compliance Review ("ECR") programme is an annual programme designed to test compliance with Network Risk Management Policies ("NRMP") related to the performance of engagements.

ECRs are desktop reviews of engagement files aimed at ensuring that each Engagement Leader adheres to the 8 Global Risk & Quality standards.
In addition, the role requires monitoring and analysis of various risk statuses related to the engagements for the priority client.

Support in conducting Engagement Quality Reviews (EQRs) for the priority client.

EQRs are a process of review and feedback from three perspectives of engagements, Clent, People and Firm.
The Senior Associate will also be expected to support other quality, reporting and transformation initiatives undertaken by the Quality & Operations team throughout the year.

The objective of the Quality & Operations Team is to continually design, implement, provide ongoing support and management of ways in which the Firm can better, more proactively, manage delivery risk.

Increasing the quality of our delivery through bringing a distinctive level of quality experience to our Clients, the Firm and our People.

This typically involves process improvement initiatives, digital transformation and training delivery across the different LoS in the ME firm.

Primary duties and responsibilities
– Engagement Compliance Reviews (ECRs) – Reviewer
– Carry out reviews in line with provided guidance and standards
– Identify gaps in information available and complete assessment checklist
– Support the ECRs Lead with tracking and reporting on status and progress of reviews
– Interact with client-facing teams or ECR facilitators to obtain clarifications and/or additional documentation as part of the review process and resolve gaps/queries
– Provide feedback and support with identifying areas for improvement in the current ECR process, particularly digital enhancements
– Support the reporting to various audiences as required, including the preparation of dashboards and reports
– Support the preparation or updating of guidance, training materials and broader communications on ECRs for internal and line of service staff

Priority client monitoring – Support
– Track and monitor engagements for the priority client
– Assess the risk statuses of each engagement for the client
– Provide notifications and support when various risk activities have expired and require updating
– Produce management information related to the priority client.

Engagement Quality Reviews – Support
– Support the project lead and reviewers in project managing and conducting the programme of reviews for the priority client
– Other digital and transformation initiatives – Support
– Be curious and forward thinking in identifying new ways of working, systems and process enhancements
– Support the Quality & Operations team in other initiatives planned for FY24 and going forward

Internal Process – Quality & Operations
– Be involved in various R&Q activities and new initiatives
– Identify areas of potential improvements in various R&Q policies and processes
– Participate in various ad hoc projects assigned by the CRO

Financial
– Adhere to the Quality & Operations budget

Learning & Growth
– Adhere to policies and procedures
– Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
– Be proactive in oneself’s Digital upskilling