Job Description
To ensure and guarantee service satisfaction of clients, through successful implementation of HSE standards and company’s objectives, applying company’s standard operating procedures, proper staff training and allocation, and comprehensive administrative and cost management.<p><br></p><strong>Job Location:</strong> Ras Laffan Industrial City (RLIC) – Site Office<p><br></p><strong>Work Conditions:</strong> Accommodation at the site, one day off a week, 15 days off after 6 months Service, 2 Round trip Tickets to home country per year.<p><br></p><strong><u>Major responsibilities of the Project Manager are to:</u></strong><p><br></p><ul><li>Plan, organize and control operations in a professional manner ensuring prompt, efficient and quality service to the clients which includes managing a large accommodation camp with regards to catering, soft and hard services as per the contractual specifications. </li><li>Guarantee the proper implementation of Clients and Newrest QHSE standards. </li><li>Always ensure the client satisfaction via proper service delivery and respect of contractual terms for the best interest of Newrest Gulf. </li><li>Respect assigned cost and sales targets. </li><li>Ensure full implementation of the best welfare programs and standards for the clients’ staff and Newrest staff at all the time. </li><li>To attend to all internal and external customer complaints and achieve satisfactory closure. </li><li>To take the necessary actions in the event of a crisis associated with employee safety, food contamination, commodity non-conformance and environmental contamination. </li><li>Should maintain best quality services ensuring that safety regulations are strictly implemented/followed. Also, should be able to establish excellent relation with client/customers. </li><li>Closely monitor stock level and stock rotation and ensure compliance with the given targets and objectives. Conduct regular inventories and ensure that stock is properly maintained, and procedures are followed properly. </li><li>Monitor staffing level regularly. Prepare vacation and replacement plan for personnel and submit staff needs forecast to the management. </li><li>Keep constant touch with the Client’s Representatives to forecast increase/decrease in the residents and to inform the concerned functions accordingly. </li><li>Conducting camp audits, welfare audits, camp Satisfaction Surveys, etc. </li><li>Prepare and maintain documents, reports, and records as per the company and client’s requirements. </li><li>To attend meetings and training courses as required. </li><li>Ensure proper Operational planning and work schedules are implemented. </li><li>Responsible for implementing company discipline and grievance procedures at the site. </li><li>Ensure staff are efficiently supervised to ensure all QHSE rules and procedures are followed, and hazards/near miss and accidents are properly reported. </li><li>Be proficient in client communication and reporting to Newrest Management. </li><li>Implement a clear working procedure with each site added with a strict reporting (minute of each meeting and discussion to be recorded, each official communication to be recorded, action plan to be strictly followed, etc.). </li><li>Minimum qualification of bachelor’s in engineering management or equivalent degree. </li><li>Minimum 17 years proven experience in Management of remote comprehensive Facility Management projects with the Oil & Gas sector, with exposure to Hard Services, Soft Services, Catering operations and team management. </li><li>Ability and expertise to manage a remote site of full facility management and catering services for more than 10K PoBs. </li><li>Good knowledge of HSE standards, Facility management and Catering business procedures. </li><li>Excellent communication and negotiation skills. </li><li>Ability to sustain work under pressure and when required long working hours. </li><li>Should be able to take initiatives and quick problem solving. </li><li>Leadership, authoritative and commanding skills.</li></ul>