Project Assistant (Luxury Retail)
Job Description
We are growing! We are currently looking to hire a Customer Success Associate to work with us remotely.
Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
What you will be doing:
You will join a dynamic and fast-paced environment and work closely with our teams based in Paris. In this position, you are responsible for coordination and management of several projects in development and recently deployed. Your daily tasks will involve administration, coordination, and a lot of problem-solving while providing day-to-day support to the Customer Success Manager to ensure smooth-running projects from start to finish.
Your duties will also involve:
- Handling both small accounts independently and assisting senior CSM on strategic accounts.
- Assisting CSM with proposal creation, quotations, contracts, and invoices.
- Supporting our clients with information / data needed.
- Handling and keeping the CSM platform up to date.
- Participating in client kickoff calls, presentations, and meetings.
- Prepare presentations for clients and participate in the presentation meetings.
- Working closely with our Operations team to ensure a smooth fieldwork.
- Coordinating with various internal teams.
