Project Assistant, Communications G4 ( Multiple positions )
Job Description
"Vacancy Notice
Open to Internal and External Candidates
Position Title
Project Assistant, Communications (Multiple positions )
Position,Grade
G4
Duty Station
Amman, Jordan
Type of Appointment
One Year Fixed Term (OYFT), with possibility of extension
Date of Issue
2 August 2023
Closure Date
09 August 2023
Vacancy No.
VN/JOR/063/2023
Organizational Unit
Resettlement Support Centers (RSC)
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Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.
Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.
Organizational Context and Scope
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to many thousands of individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.
Context:
Under the United States Refugee Admissions Program (USRAP), Resettlement Support Centers (RSCs) provide critical support and processing services for resettlement to the US. As part of an MOU between IOM and the US State Department
Bureau for Population Refugees and Migration (PRM), IOM manages several RSCs which prepare applications for adjudication by and provide support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitate security and medical screenings, provide information about arriving individuals to resettlement agencies in the US and offer Cultural Orientation (CO) training to individuals departing for the US.
Under the overall supervision of the Project Coordinator, Compliance and direct supervision of the Project Officer, Compliance the successful candidate will be based in Amman, Jordan and will have the following duties and responsibilities:
Core Functions / Responsibilities:
Assist with communications activities in an assigned area or areas, such as such as case consultation, the information center and/or public affairs.
Assist in providing efficient and effective case consultation services for individuals who appear in-person at RSC MENA, by providing efficient, effective, accurate, clear and courteous information to individuals during case consultation.
Provide information to individuals through the RSC MENA information center, ensuring that all communication undertaken by phone, email, through website(s) and other technological means and, if relevant, in person, is efficient, effective, accurate, clear and courteous. Assist in verifying that the information provided by the RSC MENA information center is up to date, relevant and accessible to all persons, including to at-risk individuals, and that the staff members providing the information are adequately trained.
In close coordination with supervisors, as requested, assist with activities related to public affairs, including, as assigned, assisting with producing and distributing materials for individuals served by RSC MENA, RSC management, IOM, partners and donors, including print, audio, visual and online materials.
Update WRAPS as needed with communications-related content.
Undertake quality checks (QC) of communications-related data in WRAPS and other communications tools such as email systems as directed by Communications team members or supervisors. Proactively bring to the attention of supervisors communications-related backlogs or other issues.
Provide regular reports on the work being accomplished to the Project Focal Point, Communications, and/or supervisors and team members.
Undertake duty travel as needed to participate in meetings or training.
Demonstrate an in-depth understanding of the USRAP, SOPs and WRAPS, as well as the ability to remain professional, impartial and unbiased during all interactions with applicants and colleagues.
Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the Project Focal Point or RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
Perform such other duties as may be assigned.
Education & Experience:
Completed secondary education required
Four years of working experience with secondary education; two years of working experience with bachelor’s degree
Thorough knowledge of English
Attention to detail and ability to organize
Excellent computer skills – Word, Excel and Internet
Strong interpersonal and communication skills
Ability to work under pressure with minimum supervision
Languages:
Thorough knowledge of English and Arabic (oral and written)
Required Competencies
The incumbent is expected to demonstrate the following values and competencies:
VALUES – All IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
CORE COMPETENCIES – Behavioral indicators
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Other:
Any offer made to the candidate in relation to this vacancy notice is subject to funding. confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable. In addition, a clearance from the local government (“Court Clearance”) needs to be provided by the applicant.
How to apply:
Interested Internal Candidates need to submit their application plus a motivation letter, updated IOM Personal History (PH) Form or E-recruit Internal Candidate profile generated from PRISM Portal through this form: Application Form
Interested External Candidates are invited to submit their applications plus a cover letter via Akhtaboot website, as per above mentioned date at the latest, referring to this advertisement and VN / Akhtaboot number # 157951
Only Shortlisted Candidates will be contacted.
Posting period:
From 2 August 2023 – 08 August 2023
No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview,
processing, training or other fees). IOM does not request any information related to bank.
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