Program Manager
Job Description
<ul><li>Responsible for the overall site sales forecast while running all operations at the site</li><li>Lead a team of sales managers to exceed client targets, achieve business goals, maintain compliant operations and deliver optimal customer experience</li><li>Oversee the performance of key sales functions, provide guidance and assistance in the execution of functional responsibilities, help set objectives and achieve established goals. </li><li>Review, understand and take action regarding sales and productivity results on a weekly and monthly basis </li><li>Develop best practice documentation procedures and internal communication processes across sales teams and people within site and partner with other regional site leaders to evolve playbooks for incubating, launching, and scaling business processes</li><li>Take full ownership and ensure operational excellence in order to improve all processes, identify process gaps or inefficiencies, and recommend solutions, and contribute to the implementation of those solutions</li><li>Identify and communicate local market needs and drive issues to resolution, minimizing impact of potential issues as they arise</li><li>Manage overall team sizing and growth in line with Webhelp commitments, while building a world-class talent pool.Work closely with recruitment team to identify, interview & on-board potential candidates. Develop and maintain process flow. Responsible to set & track sales targets & KPI’s. </li><li>Own and drive all project related activities to achieve quarterly/yearly sales revenue. </li><li>Coach, train & evaluate team leaders to monitor their teams daily & weekly performance. Regular interaction with client stakeholders, marketing, and OCP to maintain rhythm of business. Weekly, Monthly, and Quarterly Business Review with client stakeholders to report performance, insights, outlook, and help wanted for current and future quarters. Prepare sales analysis, reports and suggest improvements for internal & external management. </li><li>Maintain CRM hygiene & use it as a Single source of truth for forecasting, reporting & analysis purposes. Plan & execute incentive plans & team activities within the allocated budget. </li><li>Maintain an open-communication culture for the team to share their ideas, challenges & perceptions. Single point of contact for the field to advise on important matters for all program related activities on a regular basis. Responsible for providing new & refresh trainings and retaining inside sales talent. Weekly call with reporting manager to understand and identify best practices to achieve set goals. Ability to understand the challenges within the assigned territory and create strategies to address them appropriately</li></ul><p><br></p><strong>Requirements</strong><p><br></p><ul><li>Minimum 10 years of technology-related sales or business development experience</li><li>French speaker is a must</li><li>4+ years of program management experience with proven track record of successfully leading teams of 20+ people including 4+ Sales Managers. Familiarity with modern sales techniques and tools preferred. </li><li>Strong interpersonal skills, excellent written and verbal (English) communications skills – ability to coach team to successfully drive sales over phone, email, video and modern demonstration tools</li><li>Superior leadership skills with the ability to enable high performers to deliver and motivate under-performers to improve</li><li>Experience, background and confidence to initiate and drive business strategy discussions with C-level executives and business decision makers around industry drivers and workloads</li><li>Ability to identify the key aspects of a potential opportunity, nurture the opportunity to close, engage channel partners as needed and manage the customer relationship through success</li><li>General knowledge of the IT industry, with the capacity to learn and retain knowledge about individual systems, processes, products and services quickly and accurately</li><li>Works well in a diverse team and enjoys a dynamic and changing environment</li><li>Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration</li><li>Experience using Microsoft Office Suite applications Dynamics CRM or other CRM experience is a bonus</li><li>Passion for cloud technologies and changing the world </li><li>Bachelor’s Degree or equivalent work experience required</li></ul>
