Product Support Representative III

Job Description

<strong>Company Description</strong><p><br></p>Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.<p><br></p>Company Name: FIS Global Job Description<p><br></p><strong> Position Type : </strong><p><br></p>Full time<p><br></p><strong> Type Of Hire : </strong><p><br></p>Experienced (relevant combo of work and education)<p><br></p><strong> Education Desired : </strong><p><br></p>Bachelor of Computer Engineering<p><br></p><strong> Travel Percentage : </strong><p><br></p>0%<p><br></p>We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?<p><br></p><strong><u>About the team:</u></strong><p><br></p>RIMS (Real-Time Integrated Multi-Instruments Solution) known as FIS ISPM FIS International Securities Processing Manager is a securities post-execution processing solution for the middle and back office.<p><br></p>The Client Support team is the primary liaison, building relationships with customers and supporting their requests and incidents on all RIMS solutions.<p><br></p><strong><u>What you will be doing:</u></strong><p><br></p>You will be part of one of our most important client-facing support teams, that serve our major client based in Europe, ASIA.<p><br></p>You will be responsible for finding solutions to our client’s functional and technical issues and for managing these issues through to resolution.<p><br></p><ul><li>Technical Support: qualify issues, perform investigation and attempt resolution</li><li>Track all cases to a successful resolution</li><li>Coordinate inter-departmental resources and liaise closely with clients at all levels</li><li>Work alongside the Client Services Managers, Sales Account Managers and other DEV/Support teams</li><li>Gain an in-depth knowledge of the products and the detailed configurations to better serve our clients</li></ul><p><br></p><strong><u>What you bring:</u></strong><p><br></p><ul><li>Good technical diagnostic, analytic and problem-solving skills. </li><li>Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture. </li><li>Linux, Shell scripting &amp; Network understanding such as FTP, SSH, TCP/IP. </li><li>High communication skills in English (Written and verbal) – Mandatory. </li><li>Excellent customer service skills that build high levels of customer satisfaction for internal and external clients. </li><li>A high level of trouble shooting. </li><li>Willingly shares relevant technical and/or industry knowledge and expertise to other resources. </li><li>Effective communication and relationship-building skills. </li><li>The ability to work effectively within local and distributed teams</li><li>The ability to multi-task and work well under pressure, providing timely and accurate solutions to numerous clients’ needs</li><li>Shift work required including nights , weekend and public holidays</li></ul><p><br></p><strong><u>Added bonus if you have:</u></strong><p><br></p><ul><li>Service management knowledge (ITIL v3/v4, PMP)</li><li>Capital Markets and Trading platforms experience</li></ul><p><br></p><strong><u>What we offer you:</u></strong><p><br></p>At FIS, we are as committed to growing our employees’ careers as our own business. We offer:<p><br></p><ul><li>An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation…. </li><li> Attractive range of benefits including private medical cover, dental cover, and travel insurance. </li><li>Continuous development through our diversified training across core financial, sales and FIS solutions. </li><li>A modern, international work environment and a dedicated and motivated, supportive team. </li><li> A broad range of professional development possibilities, resources and opportunities</li></ul><p><br></p><strong>Privacy Statement</strong><p><br></p>FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.<p><br></p><strong>Sourcing Model</strong><p><br></p>Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.<p><br></p>#pridepass<p><br></p>