Product Support Engineer

Job Description

Key Accountabilities:

• Follow up with the customers based on the customers list.
• Arrange Inspections of the plant and visits for customers.
• Provide timely and accurate technical reports for the customers as and when required.
• Obtain Customer Enquiries on Services or Machine repairs liaising with the Service Dept.
• Obtain Parts enquiries from customers and process it liaising with Parts Dept.
• Prepare Daily &Monthly reports, Annual Maintenance contracts and preventive Maintenance contracts
• Follow up customers machines in the workshop & update the customer with feedback.
• Obtain Market Feedback for the latest projects to provide the same to the Sales Dept
• Analyse customer complaints & take action to resolve issues.

Knowledge Skills and Experience:

• Qualifications: Bachelor Degree or higher
• Experience: 3-6 years of min exp
• Skills : Negotiation skills, MS office, good communication skills