Process Improvement specialist

Job Description

<strong>What You’ll Do<br></strong>Process improvement ,Governance &amp; NTRA Enterprise SPOC<p><br></p>Restorable for improving enterprises process and designing E2E New enterprise process<p><br></p>As NTRA Enterprise SPOC is representing Vodafone to NTRA and all governmental authorities In order to assure that all NTRA regulations and restrictions are applied and on place by establishing the proper governance and reporting modules ,also arranging with all involved stakeholders for alignment , preventive and corrective actions executions.<br><br><strong>Job Responsibilities<br></strong>I. Main accountabilities and decision making<p><br></p>attending ntra reviews and inspection meetings<p><br></p>answering all ntra and regulatory authorities business related inquires and requests<p><br></p>providing ntra with valid and accurate reports<p><br></p>validating enterprise base vs ntra regulations and take the corrective actions if needed<p><br></p>working with technology to maintain enterprise active base and fixing the technical failures if any<p><br></p>establishing the needed tools for tracing , reporting, , communicating with customers, bulk actions and actions rollback<p><br></p>explain ntra requests to dwh team to extract the obligatory reports<p><br></p>frequently maintaining pdv interface and data entry process<p><br></p>engaging with ntra committee for efficiency and better communication<p><br></p>avoiding ntra penalties by providing accurate and complete action plans and supported queries<p><br></p>handling ntra and customers complaints<p><br></p>providing evidence and support docs and justifications upon request<p><br></p>ruing frequent governance meetings and modules to assure that ntra regulations are applied and reflected clearly<p><br></p>maintaining high authority and strategic account list<p><br></p>defining solutions and iot tariffs<p><br></p>helping regulatory team in achieving our commitments and liabilities<p><br></p>ii. Communication management<p><br></p>assuring all involved stakeholders understanding and transferring knowledge if needed<p><br></p>managing the communication inside with customer care , dwh and commercial<p><br></p>managing and owning communication plan with the customers<p><br></p>cascading activation process and ntra regulations to sales and activation teams<p><br></p>communicate effectively with all departments internally to deliver proper operational module or project implementation<p><br></p>escalate or influence upwards problems and issues that acquire instant decisions<p><br></p>iii. Commercial decisions<p><br></p>getting commercial team aligned with actions and ntra regulations<p><br></p>studding action plan and consequences to avoid impacting revenue and customer experience<p><br></p>support commercial activities and how to moderate ntra directions to serve the commercial and market penetration<p><br></p>maintaining our market share by avoid aggressive corrective actions<p><br></p>iv. Business development &amp; governance<p><br></p>designing e2e process for activation , cso and data entry<p><br></p>setting agreements with sla commitments<p><br></p>organize reviews and brainstorming sessions with stakeholders for process optimization<p><br></p>business requirements gathering<p><br></p>analyze process, discover gaps, weaknesses and areas for improvement<p><br></p>understand and document the current “as is” process with all its related details<p><br></p>recommend and facilitates process improvement efforts<br><br><strong>Criteria<br></strong>Strong negotiations skills<p><br></p>Customer care Dep. working experience is preferable.<p><br></p>Experience in dealing with official and governmental entities.<p><br></p>Excellent Relationship/ account management capabilities<p><br></p>Highly effective conducting and leading project meetings and driving consensus.<p><br></p>Highly self-motivated and details oriented<p><br></p>Strong problem solving, troubleshooting, and analytical thinking.<p><br></p>Focused and targets achiever.<p><br></p>Perform all assigned duties and tasks with agreed timelines<p><br></p>Advance project management knowledge<p><br></p>Advance Six sigma knowledge<p><br></p>Advanced computer skills “MS office”<p><br></p>Seibel , Database and VF systems knowledge is preferable.<p><br></p>Good knowledge of Telecom technologies<p><br></p>Ability to work/manage cross functional tasks and projects.<p><br></p>Excellent communication and negotiations skills.