Process Development Spl ( SIE ) Egypt – Cairo – Orange Business

Job Description

Regular – Process Development Spl ( SIE )

Process Development Spl ( SIE )

ref :576190 | 19 Jul 2023
apply before : 17 Oct 2023
CityStars, Cairo, Égypte – Egypt

about the role

In the scope of OBS offers development, the Process SIE is a key actor of service development projects. He/she designs and adapts the processes & tools in order to deploy new products or product evolutions within the operational entities. Moreover, the Process SIE ensures the delivery of the projects on time and on budget while ensuring end-to-end quality of the customer and operational journeys. The PPM SIE is responsible for the following Quote-To-Bill processes : ¿ Commercial Ordering ¿ Service Transition ¿ Service Operation including Customer Service ¿ Billing
A part of a project team the Process SIE :
¿ Understands the business requests and analyzes the requirements so to co-construct the service with other stakeholders; especially with business processes design and IT development or evolution requests
¿ Manages the contribution and involvement of the various experts for his/her areas of responsibility
¿ Create the appropriate deliverables for the evolution of existing processes and tools
¿ Ensures the proposed solution is in line with the OBS global process strategy and positioning

about you

The SIE role requires ability to anticipate business needs, bring ideas and be in position to appreciate major stakes for OBS.
He/She will demonstrate a high level of autonomy, being able to take initiatives and also organize working groups with various stakeholders in project mode frameworks.
Ability to understand complex services and identify manageable sub-components Good Technical and IT knowledge in Telecom environment Team spirit oriented and communication skills in multicultural environments Fluent English .

French is a MUST

Good Voice/ Vidoe Services knowledge and experience
A good knowledge of Orange Business Services process and tools will be appreciated.

additional information

*The SIE is in charge of following activities : ¿ Be the primary point of contact in regards to his/her area of expertise towards Marketing, along project duration
¿ Contribute to product Business Case definition by consolidating costs related to processes adaptation
¿ Analyze impacts of new product introduction on processes, operational teams & organization and tools; propose related adaptation and seek for process owners approval
¿ Define operational business requirements, consolidate arguments to justify required processes & tools adaptation
¿ Harmonize new products & services conception within commercial and technical catalogs
¿ Define, closely with IT stakeholders, end-to-end test plans; lead and/or execute testing phase, define corrective actions in order to guarantee proper tools set-up as defined to final end users
¿ Document product related processes up to working instructions level (migration plan, user guidelines, detailed procedures…)
¿ Build training modules, lead & conduct training sessions to ensure operational teams are in position to operate new product
¿ Be involved in product launch phase, be in support of operational teams during first customers set-up and implementation (including Pilot Phase)
¿ Build and finalize formal handover towards lifecycle manager at the end of the project phase
¿ All along the project duration, in accordance with the Project Manager, provide expected deliverables depending on defined project methodology (planning, process work stream description, risk management, activity reporting, etc.)*

department

Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
Venez vivre cette aventure avec nous !

contract

Regular

Only your skills matter

Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don’t hesitate to tell us about your specific needs.

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