Process and Compliance Manager – Aftersales

Job Description

Overview of the role:

The Processes & Controls Manager will support in leading Global Aftersales in its process, controls and compliance strategies to ensure continuous improvement and to mitigate risk whilst improving internal control and efficiencies.

The incumbent will lead cross functional teams to assess processes and information streams using internationally recognised Quality Systems, Records and Information Management while owning the development of quality control, ensuring that business process models clearly articulate and support companies’ objectives and value propositions.

The incumbent will support Global Aftersales Finance team in conjunction with operational teams including Body & Paint, Accessories, Parts, Tier-2, etc. in formulating and implementing internal control check points. He/she will assist in installing accurate metrics to indicate performance and recommend in taking corrective actions whenever necessary.

The incumbent will assist the Sr. Financial Controller in defining the project objectives, scope, organization, timelines and overall approach of spearheading the Global Aftersales goal of achieving the Group’s accepted quality and control standards.

What you will do:

• Understand current business process and identify business requirements via GAP analysis
• Analyse data and reports to provide recommendation for corrective actions
• Work independently with subject matter experts within the organisation to define concepts and take ownership for the direction of process owners
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Drive to eliminate the silos between operations, technology and support teams in any initiatives
• Be able to work with cross functional organization to build a sense of shared ownership and minimizes potential resistance
• Lead and draft the key processes and operational SOPs having financial implications with clear delegations and authorities
• Review the Tier-1 integration with Global aftersales and drive the operational effectiveness of the underlying processes including reporting, approval matrices, review mechanisms, etc. and drive the supporting functions
• Support the Sr. Financial Controller in resolution of the outstanding internal audit recommendations
• Successfully engage in multiple projects simultaneously

Skills

Required Skills to be successful:

• Finance & Process experience
• Aftersales experience
• Audit or compliance background ideal.

About the Team:

In this role you will be working in a diverse and fast paced environment and reporting directly to the GM Finance.

What equips you for the role:

• MBA (Finance) with strong accounting knowledge or Member of a professional body of accountants (e.g. CPA, ACA, ACCA, CIA or ACMA) or be a partly qualified professional.
• Demonstrated experience with current systems analysis principles, method, procedures, practices, tools and techniques.
• A proven ability to communicate effectively with variety of levels of knowledge, skills and responsibilities. 
• Extensive application of project management principles in managing projects and initiatives.
• Ability to articulate process and systems integrations applying best business practices.
• Vast working knowledge on various automotive processes (e.g. Sales, After sales, Supply Chain, Leasing, etc.)
• Minimum 5 years working experience in the automotive industry

Job-Specific Skills:

• Thorough knowledge of automotive sales processes
• Excellent understanding of SAP IS Auto system and preferably Ariba P2P. SAP BI and SAP BPC experience is an added advantage. 
• A thorough understanding of an ERP application and its integration to finance along the entire supply chain.
• Good working knowledge in MS Visio
• Strong analytical skills

 Behavioural Competencies :

• A team player
• Excellent Interpersonal Skills
• Cultural awareness
• Able to build strong relationships
• Result oriented approach.