PRINTER SUPPORT & MAINTENANCE ENGINEER

Job Description

<strong>KEY RESPONSIBILITIES:</strong><p><br></p>Handle the Operation, Support and Maintenance of the Personalization machines/ Industrial Printers used in the customer site.<p><br></p>Work with the customer operation team and solve any issues in operation.<p><br></p>Respect the short and challenging deadlines and be available at customer site daily at 07:00 AM<p><br></p>Data collection and reporting to the management and the customer.<p><br></p>Respond to the customer service desk incidents in a timely manner to ensure their satisfactory closure.<p><br></p>Perform preventive maintenance operations on the machines in scheduled manner.<p><br></p>Obtain the Support &amp; Maintenance Manager approval prior to disclosing any information, agree or disagree any issues with the client given the sensitivity of this support role.<p><br></p>Ensure all support incidents and their resolutions are well documented in the local support portal.<p><br></p>Check the production area for cleanliness, note any obvious signs of dust and debris around the printers.<p><br></p>Troubleshoot any issues with printing Check the laser, ink and encoding heads.<p><br></p>Check Ink levels prior to operation and perform the cleaning and maintenance on the ink heads.<p><br></p>Check Sensors, detection and any variance during booklet movement in carriage.<p><br></p>Check connections and cables used by the printers.<p><br></p>Replace faulty parts with good parts from the stock Fix any mechanical, electrical, or electronic issues. Maintain the inventory of spare parts and prepare the orders for needed spare parts.<p><br></p>Consult the team leader or manager for any issues, knowledge gathering trainings status.<p><br></p><strong>KNOWLEDGE AND EXPERTISE:</strong><p><br></p>At least 5 years of experience as a service engineer/technician in automation<p><br></p>Experience in personalization machines with inkjet and/or laser printing<p><br></p>Experience with smart cards/chips<p><br></p><strong>EDUCATION AND TRAINING:</strong><p><br></p>Degree in electrical, electromechanical, computer engineering or related field<p><br></p>Fluent in English (Written and Oral)<p><br></p>Vertical:<p><br></p>Technology