Principal / Senior Principal Success Services Engineer, Systems

IT & Network
Qatar 🇶🇦
October 2, 2023

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Job Description

Customer Success Services (CSS)/ Success Services Engineer (SSE)

Location: Qatar – Gulf Region

Oracle Customer Success Services (CSS)

Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development.

https://mysites.oracle.com/customer-success-services/

Who are we?

SSE Success Service Engineering (SSE) organization is a global, innovative, open-minded and diverse team of highly skilled technical engineers. The SSE establishes long-term trusted relationships with Oracle’s key customers helping them to maximize their Oracle Cloud and on-premise investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multi-cloud and on-premise environments.

Job Description

We are looking for a Principal / Senior Principal Success Services Engineer who will be responsible of Cloud Data management domain of CSS customer solutions for OnPrem, private, public multi-cloud and Cloud at Customer (ExaCC) technologies, understanding the Customer Business and Industry requirements to provide the best service solution.

In terms of technical skills:

  • Oracle Cloud IaaS: VCN, ADs, Instance, Storage, IAM, LB, Database, and DNS
  • Oracle Engineered Systems, SuperCluster, Exadata, PCA, ZFS Storage and Backup Appliances, InfiniBand Switches, Ops center, OVM, Enterprise Manager, ZDLRA
  • Oracle Sun Solaris OS, Network and Cluster Administration, Solaris 8, 9, 10, 11
  • Oracle Sun Hardware V/T/M-Series SPARC and x86 design, implementation, support
  • OVM, Xen, PDoms, LDoms, zones, SVM, UFS, ZFS, NFS, Flash Archive, Jump start, AI Installer
  • Oracle Database, Gird Infrastructure and RAC.

For this position, we are looking for a creative, innovative and motivated professional with an open and flexible mindset who will work closely with the Customer to ensure alignment between business change, IT architecture, technical solutions, business resources and processes.

As integral part of a global Organization, the Principal / Senior Principal Success Services Engineer will be working within an international environment with colleagues around the globe and contribute to global technology driven initiatives or innovation programs for continuous service improvements. 

As a Principal / Senior Principal Success Services Engineer in Oracle CSS you will

  • Assess and analyze customers business needs to make sure that Oracle solutions meets the customer’s objectives.
  • Ensure Oracle cloud / OnPrem technologies are leveraged appropriately using best practices.
  • Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and re-usability.
  • Providing technical guidance on Oracle cloud and/or on-premise solutions to customer and other Oracle team members to underpin successful delivery.
  • Support solutions around multi-cloud and hybrid cloud setups.
  • Ensure successful handover from Implementation toward operations making sure the implemented solution will fit the customer requirements.
  • Maintain the Oracle Solution to make sure the customer demands needs will be met. Platforms for Oracle solutions are on premise, cloud or hybrid running various workloads (application, middleware, database and infrastructure).
  • Working closely with the Technical Account Manager to ensure that the individual work streams are technically well managed.
  • Be the main contact for new business opportunities by supporting our pre-sales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth.
  • Actively lead and contribute to strategic programs and initiatives.
  • Ability to be a technical team leader and coach team members in relevant skills. Finding ways to recognize the contributions of others in the team.
  • To summary – helping to use and take the best advantage of all the value our company offers to our customers.

Job Requirements, Skills and Qualifications

  • 12+ Yearsin delivering Oracle solutions and/or transformation programs ideally using cloud technologies.

·Applicants are required to read, write, and speak English and Arabic are a plus.

  • You may be required to deliver services both remotely or onsite depending on business requirements.
  • You have experience acting as an advisor or similar with cloud solution design, implementation, and delivery.
  • You are proficient in designing and developing Oracle cloud solutions.
  • You have excellent analytical, problem solving, strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization.
  • You are an undergraduate or higher level degree(s) holder or having an equivalent work experience will be considered too.
  • You have a positive, resilient and creative attitude with an open and agile mind set in front of challenging situations.
  • Driven to take Innovative proposals and make them mature solutions.
  • You have the ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations.
  • You think out of the box and you are creative with solutions.
  • You are keen to learn new cloud technologies using the training opportunities and lab resources in Oracle.
  • You act as a positive influence on those around you and motivate others toward success.
  • You embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership and Integrity.

About us

We believe in a development-focused culture, where employees have opportunities to learn, grow and find purpose.

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity and disability status, age, or any other characteristic protected by law.

As part of Oracle’s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Principal Systems Engineer, you are a guru, with strong expertise across the stack & tiers (application and system), focused in the creation and management of business solutions using Oracle technology, the operations surrounding it, and the Oracle services infrastructure needed to achieve the highest service levels (e.g., availability, performance, etc.) and consequent high customer satisfaction. You will be responsible for setting overall technology direction for key areas to invest resources in, building internal expertise and leveraging knowledge within the Support organization. You will be expected to resolve and help guide resolution of multiple highly difficult and complex problems and escalations involving several product areas, while providing consultation to senior technical advisors on projects, reviewing their work and advising areas for self-advancement. Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Bachelor*s and Master*s degree in Computer Science or Engineering (Advanced degree such as MBA and/or Ph.D. a plus) 10 years related experience prior to taking this position. In addition, extensive experience with Oracle*s core products, applications, and tools. Only proven top performing candidates of high integrity in previous job positions/grades are considered.As part of Oracle’s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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