Partner Support Advisor
Job Description
<p><strong>Company Profile:</strong></p><p><br></p><p>Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and on a journey to becoming a Unicorn. We are aspiring to create a lighthouse technology company which will have a lasting impact in the entire tech ecosystem in our geography.</p><p><br></p><p><strong>Role Summary:</strong></p><p><br></p><ul><li>As a Partner Support Advisor you will act as the first point of contact for our customers by answering their queries through phone, chat or email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves.</li></ul><p><br></p><p><strong>Tasks And Responsibilities</strong></p><p><br></p><ul><li>Serves customers by providing product and service information and resolving product and service problems.</li><li>Promptly respond to customer questions submitted via email, chat, phone or any other channels.</li><li>Builds and maintains business relationships with our internal and external customers by providing prompt and accurate service so as to promote customer loyalty and retention.</li><li>Ensures performance goals are being met consistently based on quality standards.</li><li>Support the team members and provide training on best practices.</li><li>Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.</li><li>Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.</li><li>Demonstrate a thorough knowledge of policies, procedures and interrelationships for the area of responsibility.</li><li>Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.</li><li>Make recommendations when policies and procedures need modification when problems arise.</li><li>Diagnose the technical problem at the customer end and identify the possible solution (s)</li><li>In case of code error, create a summary of the issue (s) and escalate it to the development team</li><li>Report to the Manager on any issues which require further action</li></ul><p><br></p><p><strong>Desired Qualifications:</strong></p><p><br></p><ul><li>The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.</li><li>One or more years’ experience in related positions.</li><li>Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer</li><li>Excellent typing skills</li><li>Excellent English/Arabic language skills</li><li>Ability to communicate correctly and clearly with both internal and external customers</li><li>Excellent documentation skills</li><li>Good comprehension skills– ability to clearly understand and state the issues customers present</li><li>Good composition skills– ability to compose a grammatically correct, concise, and accurate written response</li><li>Excellent customer service skills</li><li>Ability to empathize with and prioritize customer needs</li><li>Demonstrable conflict resolution and negotiating skills</li><li>Ability to determine customer needs and provide appropriate solutions</li><li>Effective problem solving skills</li><li>Strong time management skills</li><li>Action oriented and self-disciplined</li><li>Adaptable/Open to change</li><li>Excellent Teamwork</li></ul>
