Partner Success Lead
Job Description
NowPay | Full time
Partner Success Lead
Giza, Egypt | Posted on 08/07/2022
Work Experience 1-3 Years NowPay (YC W21) is a FinTech startup building a financial-wellness platform for employees in emerging markets. Saving, spending, budgeting and borrowing. Those are the 4 pillars of financial-wellness. NowPay aims to improve every aspect of those for employees by building products that tackle every vertical.
NowPay enables employees to get their salaries in advance at any point in time during the month and also pay their bills instantly. NowPay is backed by YCombinator, 500 Startups, BECO Capital, Global Ventures, Endure, Plug and Play, MSA Capital, 4dx, Foundation Ventures, EFG and Beltone.
Job Description
This is a key role in a dynamic and high-growth startup environment. To excel in this environment, you should be a self-starter and possess the ability to ‘get things done’. You should enjoy working as a team and driving successful shared outcomes across functions. There maybe times when you will be required to take on multiple projects, so you should be keen to embrace the opportunities.
The partner success Lead will work closely with cross functional team members across sales,marketing and operations personnel in support of our partners /customers to ensure they are satisfied with the services they receive and improve on areas of dissatisfaction.You will need to gain an in-depth understanding of NowPay onboarding and compliance processes.
Manage
a portfolio of accounts
by developing relationships, managing stakeholders and identifying advocates
Respond
to partners’ inquiries and solve their complaints promptly.
Ensure
our partners are served with the best customer experience and drive our partners overall satisfaction (NPS)
Coordinate
a swift and smooth
onboarding, implementation, and go-live experience for new customers as per NowPay agreed upon SLA
Onboard
our Partner
employee base within NowPay agreed upon SLAs
Organize, streamline, and oversee
the onboarding /offboarding process of our partners
Deploy & train Companies
, ensuring strong adoption of NowPay platform and ongoing engagement with contracted product solutions.
Ensure all customers
are serviced per their contract SLA
Organize monthly/quarterly
reviews
with customers to minimize friction and churn risk
Maintain our partner satisfaction
Increase adoption, drive correct usage, ensure retention, increase renewals and drive overall satisfaction.
Coordinate with the activation team
for scheduled visits to our company partners
Work with our marketing departmen
t to guarantee client communication is timely and targeted
.
Requirements
At least 2+ years of relevant experience in customer success, account management.
Experience working in a fast-paced, agile and collaborative environment
Excellent multi-tasking and time management skills
Familiar with ticketing systems
Excellent communication skills – ability to tell stories with data and present to a non-technical audience
Excel proficiency.
Results oriented, autonomous and efficient.
Excellent problem-solving and analytical skills.
Itchy feet and curious in learning through different projects.
Benefits
Medical insurance coverage
Social insurance
Salary Advance
