Part-time Onsite Support Engineer (Jeddah, ITIL, 2nd Level Support, AD, VPN)

Job Description

D-ploy is an <strong>IT</strong> and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.<p><br></p>We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the <strong>IT</strong> community, we optimize our customer‘s <strong>IT</strong> productivity and contribute to the organization’s success and value.<p><br></p>We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where <strong>IT</strong> counts, join us!<p><br></p>Tasks and Responsibilities<p><br></p><ul><li>Maintain the integrity of all computer workstations and associated software within the organization</li><li>Act as the main point of contact for employees who are experiencing computer issues</li><li>Ongoing maintenance and future planning needs of the company’s desktop infrastructure</li><li>Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency</li><li>Evaluate applications and software patches for desktop applications to see if they will solve desktop issues</li><li>Resolve software, hardware and device issues reported by the end users</li><li>Installation, configuration and ongoing usability of desktop hardware and software</li><li>IT support relating to technical issues involving Connect client</li><li>Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts</li><li>Work with the project management team on PC builds and network equipment deployments Troubleshoot PC connectivity issues</li><li>Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system</li><li>Installation of packaged software and authorized 3rd party software</li><li>Remote access solution (VPN) implementation and support</li><li>Document and update the local client environment</li><li>Escalate service issues when required</li><li>Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages</li><li>Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required</li><li>Oversee the maintenance and tracking of assets</li><li>Business Continuity &amp; Disaster Recovery testing</li><li>Advise and train staff on computer operations and software applications</li><li>New staff on-boarding participation</li></ul><p><br></p><strong>Requirements</strong><p><br></p><ul><li>40% part-time onsite job offered</li><li>A strong understanding of Information Technology; trends, products and solutions</li><li>Fluent English and Arabic language – spoken and written</li><li>Several years’ of experience in a similar position in 1st and 2nd level IT Service Desk/Desktop Support </li><li>Customer focused with a passion and drive for customer satisfaction and delivering business values</li><li>Friendly, supportive and flexible personality with quick learning ability</li><li>Solid problem solving and analytical skills</li><li>Ability to work independently as well as willing to follow directions and best practices</li><li>Great communication and interpersonal skills</li><li>Good team player with planning and organizing skills</li><li>ITIL certification is an advantage</li><li>Successful candidates have to declare Criminal record extract not older than three months</li></ul><p><br></p><strong>Benefits</strong><p><br></p><ul><li>Broad range of activities, tasks, and projects</li><li>Flexible working conditions </li><li>Minimum 5 weeks of vacation</li><li>Paid sick days</li><li>Meal vouchers</li><li>Vouchers (B-day voucher, wedding, and new born surprise)</li><li>Contributions to wellness programs (multisport card)</li><li>Fishing for Friends program – our referral program</li><li>Further development and professional advancement </li><li>Friendly and international working environment </li><li>Company-sponsored events</li><li>Competitive salary and various benefits</li></ul> <em>Is </em><strong><em>IT</em></strong><em> in your DNA?</em>