Order to Cash Process Manager

Job Description

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.<p><br></p><strong><u>Job Purpose</u></strong><p><br></p><ul><li> This position is based in MAF Global Solutions (GS). This is a new department which has recently been set-up for all the wholly owned subsidiaries of MAF. </li><li> You will provide direction and support to the department to manage allocation of resources, complete any requirements to meet business expectations, Service Level Agreement performance and other responsibilities thereby enabling achievement of day-to-day as well as, strategic objectives. </li><li> You will need to ensure there are right processes, that these are efficient and meet control needs and run all relevant continuous improvement activity. You will need to ensure that all these processes work seamlessly and design controls into the daily processes and own the process controls. </li><li> Ensure all monthly processes essential to the functional objectives of the department and the business partners are completed timely and accurately. Work with enterprise-wide group of finance senior management to maintain high levels of service quality and efficiency in all finance areas. </li></ul><p><br></p><strong><u>Implementation</u></strong><p><br></p><strong>Job Details – Key Responsibilities &amp; Accountabilities: </strong><p><br></p><ul><li> Lead the West Region O2C Team for a total of 5 malls with average yearly invoicing of EGP 3bn. </li><li> SPOC for MAFP Business leaders </li><li> Build and manage a high performing Order to Cash SSC team by providing training and process expertise to the team </li><li> Oversee processes related to Receiving direct customer remittances , Payment booking, Bank reconciliations, Reconcile and resolve deductions, billing and customer disputes, customer queries, month-end Activities, coordinate with Sales/business for any customer master data and item master </li><li> Manage and guide team for P2P processes on day to day basis (including posting of entries) </li><li> Develop a mechanism for effective compliance of GS management framework, including appropriate policies, processes and procedures for OTC GS operations; oversee the enforcement in order to establish practice that ensures accountable and judicious management of GS resources </li><li> Identify and establish policies and procedures in conjunction with the internal and external customers. </li><li> Can be a key point of contact for Finance BU team for any OTC escalation issue and BU process change </li><li> Be a change agent and always look for process improvement </li></ul><p><br></p><strong><u>Monitor</u></strong><p><br></p><ul><li> Responsible for timely closure of books at various intervals </li><li> Develop and build rapport with the team for seamless processing of information and activities </li><li> Lead in maintaining, amending and communication of OTC policies and procedures </li><li> Recognize and communicate potential issues/risks and escalates to Tower Lead </li><li> Work with OTC Tower lead to ensure the metrics targets as per SLA are met and implement actions to improve process performance in conjunction with the Continuous Improvement Leader </li><li> Control and ensure high quality of internal and external client experience </li></ul><p><br></p><strong><u>Team</u></strong><p><br></p><ul><li> Execute approved improvement initiatives implementation </li><li> Manage any training program for the team in conjunction with OTC Tower Lead </li><li> Help manage the communication and coordinate the activities between BU and GS </li></ul><p><br></p><strong><u>Skillset (job Specific Technical Skills And Behavioral Competencies Needed)</u></strong><p><br></p><ul><li> Analytical &amp; Numerical skills, </li><li> Strong customer service skills </li><li> Attention to detail </li><li> Good written &amp; oral communication skills – Fluent English </li></ul><p><br></p><strong><u>Minimum Experience</u></strong><p><br></p><ul><li> Minimum of 8 years’ post qualification finance experience in a similar role in shared services organization </li></ul><p><br></p><strong><u>Minimum Qualifications/education</u></strong><p><br></p><ul><li> Previous experience of working in a shared service department in global organization. </li><li> Qualified/part qualified accountant (CA / CPA / CFA) possessing a professional qualification(Good to have ). </li><li> Strong accounting system background. </li><li> Advanced MS Word, Excel and PowerPoint experience.</li></ul>