Order Handling Specialist

Skilled Trades & Manual Labor
Saudi Arabia 🇸🇦
June 15, 2024

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Job Description

SUMMARY OF THE ROLE

Provide service to customers and manage an assigned area of expertise/responsibility or a team by coordinating, supporting and following up to achieve development, improvements, and best possible service. It will also required coordinating with marine sales and FG export

This position is based in Yanbu & will report to the Supply Chain Manager.

Responsibilities:

  • Mange and process customer orders in all segment with highest efficiency and productivity

  • Process Marine and export orders for intercompany orders with all required documentations

  • Coordinate and develop assigned area of responsibility and/or guide CSD members to ensure a workforce which is competent, engaged and enabled to meet Jotun’s current and future needs. 

  • Provide supervision and assistance and/or guidance within expertise area to customer service team to attain departmental and organisational goals. 

  • Execute and support in order handling, invoice processing and related tasks in cooperation with internal stakeholders as well as suppliers and customers. 

  • Monitor and follow up on open orders by coordinating with the production and distribution planning on the availability of Finished Goods in order to enhance the delivery performance. 

  • Extract and analyse periodical reports for the CSD Manager, Sales department and other stakeholders in order to communicate the expected delivery dates for customers’ orders. 

  • Support the teams to deliver the correct assignment of tasks and/or plan the team’s workload, orders, invoices, service complaints, emails etc., taking the necessary actions when solutions are required in customer critical situations.  

  • Ensure team members’ competence is in accordance with the competence matrix and IFS processes putting development plans in place where needed. 

  • Supervise accuracy of IFS data processing, ensuring all effort is made to proactively encourage improvements.​

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

We look for :

  • Any Bachelor and /or Master’s degree.

  • Minimum 2 to 4 years’ of relevant experience in Sales, Order handling or Customer service.

  • Familiar with ERP/MRP Systems

  • Language: Arabic & English

Location: Yanbu, Saudi Arabia

Personal Qualities:

  • Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results

  • Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively

  • Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments

  • Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively

  • Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals

  • Is aware of own strengths and limitations and pursues learning and career development opportunities

We offer :

  • Competitive compensation and benefits.

  • Continuous learning opportunities and training activities through on-the-job training and our in-house Jotun Academy.

  • Career development opportunities across multiple disciplines and geographies.

  • A supportive and inclusive company culture where you can be your authentic self.

  • A focus on having fun together through team buildings and social activities.

POSITION INFORMATION

Company:

Jotun Saudia Co. Ltd.

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

14.05.2023

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Care, Loyalty, Respect and Boldness.

Jotun Saudia Co. Ltd., established in 1984, is one of the key markets within the MEIA region. With 2 production facilities, 5 warehouses and more than 450 employees, we aim to further strengthen Jotun’s position in Saudi Arabia through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.  

If you think that this role is what you could be doing next, apply now!

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